Userback automatically creates a new Trello card when feedback is reported. However, the integration stops there.
‍
Closing a card in Trello won’t reflect any change in Userback, leaving clients and non-developer teams in the dark about issue resolution.
While Userback tasks contain useful info like browser, operating system and viewport, it lacks advanced data in Trello, like session replay or console logs.
‍
Moreover–comments don't sync between tools either.
‍
Critical information is missing, forcing developers to juggle between tools for full context.
Custom Trello fields do not sync with Usersnap at all.
‍
This means issues will lack essential project management details like severity, priority, due date, and labels.
Notify guests automatically when your developer closes a card in Trello.
Keep client communication organised and stop sending client emails. All conversations will be synced back into your Trello cards.
“Userback's integration with Trello is so bad!
I love how Marker.io streamlines everything. It has been a game changer for us“
- Jonas Rendahl, partner at Bombayworks
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”
- Monty Kosma, CTO at Darcy Partners
“I love that we get a video of exactly what happened to our users”
- Cody Wheeler, Scrum Master at Samtec.com
“Clients used to send us emails, spreadsheets and powerpoints.
Marker.io is a stress-free way to collect client feedback.”
“When I spot a visual glitch on our website, I snap a screenshot with Marker.io and turn it into a task for our dev team.”
“Our developers can now see bugs through the reporters' eyes. They have everything the need - Browser, OS, URL and even console logs! ”
“We use it to collect quality bug reports from end users into our issue tracker”
“Marker.io transformed bug reporting from a 15-step workflow into a 3-click walk in the park, without any technical data getting lost”
