Record and watch user sessions on your site
Save your developers from the frustration of issues they can’t reproduce. Instead of getting bug reports they can’t reproduce, they can rewind and watch the exact steps taken right before an issue was submitted.
Travel back in time
Rewind and watch what clients did before submitting feedback.
Reduce frustration
Record sessions automatically and include in tickets.
Improve UX
Spot parts of your site that aren't quite working.
“I love that we get a video of exactly what happened to our users”
What is Session Replay?
Session Replay records your users' experience on your site, capturing both what they see (screen content) and what they do (clicking or scrolling).
Whenever someone reports an issue, you can "rewind" and watch what led up to that moment.
Session Replay makes it easier for developers to reproduce and fix problems by providing direct insight into user actions.
Record sessions automatically
Understand user behavior and see what they did before encountering an issue, so you can illustrate the steps to reproduce it.
Improve user experience
Answer questions like:
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Control who sees what in the recordings
Ensure that only members of your Marker.io account can view replays by managing permissions through user roles. Use data masking to hide sensitive content, like passwords.
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Watch recordings in your task management tool
Integrate Marker.io with Jira, Trello, and others — and you'll see a quick access link to watch up to the last 2.5 minutes before the issue was created.
How Session Replay makes your life easier
Session Replay will
Session Replay won't
Reproduce bugs effortlessly
Get all technical data your developers need, automatically added inside your favourite tools.
Replay every user session like a video
Replay every user session to see a timeline of how real users move through your website, app, or browser. Capture every click, scroll, and mouse movement, including user interactions, user events, and rage clicks.
Understand user behavior and improve UX
Pair the insights you get from Session Replay with web analytics, product analytics, and quantitative data. Understand the full customer journey, spot friction points, and improve user experience. Use rich qualitative insights from visual playbacks to complement the numbers and guide usability testing.
Fix bugs faster with full technical context
Combine session replay with full error tracking and logs. Give your developers the ability to see console logs, backend traces, and relevant code right next to the session where errors and complex issues appeared thanks to task management tool integrations.
Support customer and product teams with instant context
Provide customer support and product teams with instant access to session replays for every ticket. Let customer support teams see how customers struggled in the app before sending feedback, instead of manually retrieving information from multiple tools.
Protect user privacy and mask sensitive data
Hide sensitive user data automatically. Mask sensitive information inside forms, inputs, and other UI elements, while still seeing how users move, click, and scroll. Control access to session replay tools with role-based access control, so only the right people can access recordings and data.
Session Replay FAQs
What are the best session replay tools?
The best session replay tools work automatically and track user actions constantly on your website, without slowing it down, so you can fix issues and improve user experience without affecting site performance.
They reduce friction, increase conversion rates, and design smoother user experiences based on what customers experience in real life.
How does Session Replay work?
Session replay captures the last few minutes of each of the user journeys on your site, so when an issue is recorded, there is a session replay video giving you content, to accompany your feedback.
Use our lightweight Session Replay software to watch session recordings and skip forward to the moment errors occur, so you can instantly understand a user’s actions and the full user session that led to the issue.
How do I choose a session replay tool for debugging?
Select a tool that enables you to share rich context showing user behavior, actions, and journeys so everyone — from support to product development — speaks the same language. Use on-demand resources in the form of replays for training, QA, and continuous improvement.
Choose between cloud and self-host options to match your security requirements and infrastructure.D
Debug issues in minutes instead of hours with Session Replay, using real examples of how session replay works in production. Use one platform instead of juggling multiple tools, and fix bugs and errors with all the technical context you need.
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