CUSTOMER STORY

Why Jayson chose
Marker.io over Userback

“We tried Userback but the integrations and user experience were not great. Marker.io makes it easier on  our team, it's really a no-brainer“
- Jayson Berryhill, partner at (en)visible

Marker.io vs. Userback

Key differences
 
FEATURE COMPARAISON
 
Collect website feedback on your site
Collect feedback from your clients and team members directly on your websites.
1-way integrations
Push feedback into your favorite tools like Trello, Jira, and more
2-way integrations
Most appreciated by customers
Syncronize statuses, issue fields and comments between Marker.io and your favorite tools like Trello, Jira, and more.
Field synchronisation
All your fields from your favorite tools are pulled into your Marker.io widget forms, even custom fields.
Status synchronisation
Notify guests automatically when your developer closes an issue in your project management tool like Trello, Jira and more.
Comments synchronisation 
Keep client communication organised and sync everything back into your issue tracker automatically.
Different feedback for Guests vs Internal Team/QA
Trigger different forms for your internal team and your customers. Cover QA testing, UAT & user feedback with only 1 tool.
Fair pricing: Unlimited # of projects
Userback charges you extra per new project your create. With Marker.io, all plans come with unlimited projects!
widget

See a bug?
Click, annotate, send.

Report visual feedback on your website with our website widget.

On-screen annotations

Get your point across with visual annotation and a high-fidelity screen capture.

Custom visibility

Make your feedback widget visible to only you and your clients, or to anyone.

Mobile website

The widget is optimized for responsive websites and all modern browsers.
“Marker.io changed how we report website feedback. No more screenshots laying around my desktop.”
- Megan Carrier, Product designer at Mantra Health
Bug report

Reproduce bugs effortlessly

Get all technical data your developers need,
automatically added inside your favourite tools.
Preview with your tool

Environment data

Browser, OS, webpage and screen size are automatically added to your issues, without reporters having to do anything.

Console recording

Client-side errors and logs in the console are automatically recorded and added to your issues.

Javascript API

Take control of the widget via JavaScript API and pass custom metadata about your users or technical environment.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”
- Monty Kosma, CTO at Darcy Partners
Guests

Collaborate with Guests…

…without giving them access to your issue tracker.

Client communication

Keep client communication organised and stop sending client emails. All communication will be synced back into your favorite issue tracker.

guest portal of marker.io

Guest portal

Give your clients & external reporters an overview of previously reported issues.

Automatic status-sync

Notify guests automatically when your developer closes an issue in project management tool.

“Clients used to send us emails, documents, spreadsheets and even powerpoints for feedback.
Now we just use Marker.io.”
- Nathan Monk, Founder at Smile Agency
native integration

Always in-sync
with your integration

Configure your widget form as if you were in your issue tracker or project management tool.

Create forms, automatically

Your widget's fields are automatically synced with your favorite issue tracker.

Design your own forms

Enable important fields, change default values and hide sensitive fields in 1 click.

Trigger different forms

Configure different forms for your team and your customers. Cover QA testing, UAT & user feedback with only 1 tool.

Install

Start collecting issues
on your website

Our widget works on all browsers and
can be installed on local, staging or live websites.

Snippet code

No account needed for reporting
Works on all browsers and on mobile
Customize via JavaScript API

Browser extension

1-click install. No code required.
Report feedback on any website
Advanced screen capture tools
native integrations

See how Marker.io
works with your tool

Explore all integrations
Check how it works

Speed up website testing and collect client feedback!

Start free trial
Free 15-day trial  •  No credit card required •  Cancel anytime