Supercharge Customer Support with Marker.io + Intercom Integration
Enable customers to report bugs directly in Intercom—with contextual screenshots, session replay and technical logs.
Used by top customer support teams
“Marker.io changed how we report website feedback. No more screenshots laying around my desktop.”
Support teams deserve better bug reports
Integrated into your website’s design
Ensure the experience for your customers is native to your website environment and brand.
In-context screenshots & annotations
Your customers can mark up issues visually before sending—making sure support sees what they see—no external tools needed.
Receive and respond in Intercom
Centralizing customer issues in Intercom helps your support agents continue the conversation right where they work every day.
Rich context captured automatically
Metadata like browser version, page URL, user actions, environment info, and logs get sent with each report—so support teams know exactly what’s happening.
Automatic recording of user session
Your support team can replay a video of the steps before your customer reported the bug.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”
Keeping your data safe
GDPR Ready
We support GDPR requirements, with data centers in Europe.
SOC 2 Type II
Security certification conducted by external auditor.
Privacy tools
Tools to obfuscate sensitive or personal data.
Frequently Asked Questions
What is Marker.io?
Who is Marker.io for?
It’s perfect for agencies and software development teams who need to collect client and internal feedback during development, or user feedback on live websites.
How easy is it to set up?
Embed a few lines of code on your website and start collecting client feedback with screenshots, annotations & advanced technical meta-data! We also have a no-code WordPress plugin and a browser extension.
Will Marker.io slow down my website?
No, it won't.
The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.
Do clients need an account to send feedback?
No, anyone can submit feedback and send comments without an account.
How much does it cost?
Plans start as low as $49/mo per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.
Get started
Free 15-day trial • No credit card required • Cancel anytime