“Bugherd's integration with Trello is so bad!
I love how Marker.io streamlines everything. It has been a game changer for us“
- Jonas Rendahl, partner at Bombayworks
CUSTOMER STORY

Why David chose
Marker.io over Bugherd

“Bugherd does not have 2-way sync like Marker.io does.“
- David Darke, co-founder at Atomic Smash

Marker.io vs. BugHerd

Key differences
 
FEATURE COMPARAISON
 
Collect website feedback on your site
Collect feedback from your clients and team members directly on your websites.
Widget customization
Change the look and feel your website widget.
1-way integrations
Push feedback into your favorite tools like Trello, Jira, and more
2-way integrations
Most appreciated by customers
Syncronize statuses, issue fields and comments between Marker.io and your favorite tools like Trello, Jira, and more.
Screenshot & annotation (without browser extension)
You & your clients can capture screenshots and add annotations without installing a browser extension
Basic technical environment
Automatically capture technical environment like browser version, OS, Page URL and screen information.
Console logs recording
Automatically record and attach JavaScript client-side errors to your reporters' issues.
Different feedback for Guests vs Internal Team/QA
Trigger different forms for your internal team and your customers. Cover QA testing, UAT & user feedback with only 1 tool.
“Bugherd's integration with Trello is so bad!
I love how Marker.io streamlines everything. It has been a game changer for us“
- Jonas Rendahl, partner at Bombayworks
CUSTOMER STORY

Why this agency replaced BugHerd with Marker.io

The context

Jonas is the co-founder of Bombayworks, a digital agency with over 70 employees and offices in four cities worldwide - Mumbai, Malmö, Gothenburg, Stockholm. They became a Marker.io customer in 2015.

The challenge

Jonas is obsessed with his team’s success and spends a fair amount of time looking around for new tools to improve his team collaboration.

However, new clients and new team members got added all the time, and they worked in several different tools. It became a hassle for Jonas, who is responsible for employee and client onboarding, to create new users, new projects and new clients in all tools

Information was all over the place! Tasks, issues, projects and users were all living in different tools, creating a ton of overhead and confusion for everybody

For example, designers and developers had to:

  • look for new issues only in Bugherd
  • would see contradicting tasks in Trello
  • get urgent emails from a client

And they wouldn’t know what was more important.

After a developer missed an important client email, Jonas said enough!

He knew that they needed a single source of truth where they could manage all projects, users, time logs, and issues in one single place. They settled on Trello.

Trello is now our source of truth.
I tell the team that if a task doesn’t exist in Trello, there is no need to do it! If you want to get something done, you must create a card in Trello.”
hull process before

Switching from BugHerd

Before centralizing everything around Trello, Bug herd was the tool Bombayworks' team used to report and track issues.

It was the first visual bug tracking tool they had adopted and it was a breakthrough for them. They were finally able to stop reporting bugs through forms!

However, working with Bugheard and Trello in parallel turned out to be a real challenge.

We tried to work with Bugherd and Trello together but it was terrible. For example, when we closed a card in Trello, a duplicate issue remained open in Bugherd and vice versa. I wasn't happy with that.”

How does Bombayworks use Marker.io?

The team’s favorite thing about Marker.io is how deeply it integrates with Trello.

Here is how people use Marker.io:

🕵️ Testers: Once developers are done with a website, they hand the project over to the QA team who use Marker.io to report the first batch of visual bugs and issues.

👨‍💼Project managers: After the QA team has gone through the testing phase, PMs use Marker.io to request changes that they know are important for the success of the client.

👩‍🎨Designers: Then the design team jumps in to give their visual feedback before showing it to clients. They go over the website or webapp with trained eyes and make sure all modules, forms and visual effects behave like they want.

🤓Developers: Developers then open Trello to see all new feedback. They especially love that all incoming Trello cards come with a clear screenshot, the source URL and metadata about the browser, operating system and screen specifications.

👩 Clients: Clients then do a lot round of feedback on the live website and use the Marker.io widget to send final requests. 

Conclusion

When Bombayworks initially signed up for Marker.io, they were looking for an alternative to Bugherd that worked well with Trello. But as they started using Marker.io, it became clear that it was much more than an issue reporting tool.

Today, Marker.io is their default tool to report issues, but also to create user manuals, onboarding guides or simply to explain something to colleagues and clients.

widget

See a bug?
Click, annotate, send.

Report visual feedback on your website with our website widget.

On-screen annotations

Get your point across with visual annotation and a high-fidelity screen capture.

Custom visibility

Make your feedback widget visible to only you and your clients, or to anyone.

Mobile website

The widget is optimized for responsive websites and all modern browsers.
“Marker.io changed how we report website feedback. No more screenshots laying around my desktop.”
- Megan Carrier, Product designer at Mantra Health
Bug report

Reproduce bugs effortlessly

Get all technical data your developers need,
automatically added inside your favourite tools.
Preview with your tool

Environment data

Browser, OS, webpage and screen size are automatically added to your issues, without reporters having to do anything.

Console recording

Client-side errors and logs in the console are automatically recorded and added to your issues.

Javascript API

Take control of the widget via JavaScript API and pass custom metadata about your users or technical environment.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”
- Monty Kosma, CTO at Darcy Partners
Guests

Collaborate with Clients…

…without giving them access to your issue tracker.

Client communication

Keep client communication organised and stop sending client emails. All communication will be synced back into your favorite issue tracker.

guest portal of marker.io

Guest portal

Give your clients & external reporters an overview of previously reported issues.

Automatic status-sync

Notify guests automatically when your developer closes an issue in your project management tool.

“Clients used to send us emails, documents, spreadsheets and even powerpoints for feedback.
Now we just use Marker.io.”
- Nathan Monk, Founder at Smile Agency
native integration

Always in-sync
with your integration

Configure your widget form as if you were in your issue tracker or project management tool.

Create forms, automatically

Your widget's fields are automatically synced with your favorite issue tracker.

Design your own forms

Enable important fields, change default values and hide sensitive fields in 1 click.

Trigger different forms

Configure different forms for your team and your customers. Cover QA testing, UAT & user feedback with only 1 tool.

Install

Start collecting issues
on your website

Our widget works on all browsers and
can be installed on local, staging or live websites.

Snippet code

No account needed for reporting
Works on all browsers and on mobile
Customize via JavaScript API

Browser extension

1-click install. No code required.
Report feedback on any website
Advanced screen capture tools
native integrations

See how Marker.io
works with your tool

Explore all integrations
Check how it works

Speed up website testing and collect client feedback!

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