Pricing & Plans - Marker Bug Reporting Tool

Trial Questions

What is a user?

A user can be a team member or a client who needs to report bugs and share feedback.

How does the free trial work?

You free trial gives you the same access as paying customers.

What happens after my free trial ends?

After the 30-day trial, you will need to enter your billing & credit card information to continue using Marker.

Can I integrate Marker with 3rd-party apps?

Yes. It’s the whole point of Marker. Find your favorite integration here

I work at an agency. Can I use Marker with my clients?

Of course. Simply add your client to your list of team members. Your client will need an existing account of your favorite project management tool (Trello, JIRA, GitHub…) to connect it with Marker.

How can I remove the watermark from screenshots?

Subscribe to any plans and we’ll automatically remove it.

No. We have no interest in owning your data. We claim no intellectual property rights over any data you provide or create using our tool. For more information, read our privacy policy and terms of service.

Will my data be private and safe?

We host your data in world class data center protected by 24-hour surveillance. Our applications are always up to date to the latest security patches. All plans include SSL encryption. We don’t and will never sell your information. For more information, read our privacy policy and terms of service.

How long are my screenshots stored?

We store your screenshots indefinitely on secured AWS servers. You can decide at any moment to destroy permanently your screenshots permanently from our servers in your Marker admin.

Who can see and access my screenshots?

Your screenshots are not indexed anywhere on the web. Only people with whom you share public link can access it.

What will happen to my data if I need to suspend my subscription?

Your data will always belong to you. We will keep a record of it for when you decide to reactive your account. If you would rather see you data destroy, email us at [email protected]

Payment Questions

I need to add more people to our team. How will that be billed?

All plans come with a predefined number of users but if you need to add more users than what your current plan offers, we will invite you to upgrade and calculate on a prorated basis how much credit we need to credit you on your new invoice.

I have a coupon code, how do I use it?

When entering your credit card information, you will be prompted to enter your coupon code, which will immediately be applied.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards as payment method to pay for your Marker subscription. We do not accept PayPal, purchase orders or checks. Everything is securely handled by Stripe.

Do I have to sign a long-term contract?

No. You can cancel or suspend your subscription any time.

What is your refund policy?

You’ll be billed immediately after entering your credit card information. However, we offer a 30-day, no questions asked, refund policy. Simply write us at [email protected] to claim your refund.

What if I need to cancel my Marker’s subscription?

You can cancel, downgrade or suspend your subscription at any time in your admin panel. When you cancel, you will keep your paying subscription active until the end or your billing cycle.

Do you charge taxes

No, with the exception of european residents without a valid VAT number. If this is your case, you will be charged VAT according to the rate applicable in your country of residence.

Plans

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