Supercharge Customer Support with Marker.io + Zendesk Integration
Enable customers to report bugs directly in Zendesk—with contextual screenshots, session replay and technical logs.
Used by top customer support teams
“Marker.io changed how we report website feedback. No more screenshots laying around my desktop.”
Support teams deserve better bug reports
Integrated into your website’s design
Ensure the experience for your customers is native to your website environment and brand.
In-context screenshots & annotations
Your customers can mark up issues visually before sending—making sure support sees what they see—no external tools needed.
Receive and respond in Zendesk
Centralizing customer issues in Zendesk helps your support agents continue the conversation right where they work every day.
Rich context captured automatically
Metadata like browser version, page URL, user actions, environment info, and logs get sent with each report—so support teams know exactly what’s happening.
Automatic recording of user session
Your support team can replay a video of the steps before your customer reported the bug.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”
Keeping your data safe
GDPR Ready
We support GDPR requirements, with data centers in Europe.
SOC 2 Type II
Security certification conducted by external auditor.
Privacy tools
Tools to obfuscate sensitive or personal data.
Frequently Asked Questions
What is Marker.io?
Who is Marker.io for, and can I use it for website design feedback?
Marker.io is a website feedback tool for teams that are responsible for shipping and maintaining websites, and need a simple website testing tool to collect visual feedback, manage client feedback, and turn that feedback into actionable tasks.
As well as teams managing website design feedback processes, it’s used by:
- Organizations managing complex or multi-site websites
- Agencies collaborating with clients and stakeholders
- Product, web, design, and QA teams inside companies
Whether you’re building, designing, testing, improving, or running a live site, Marker.io helps teams manage website design feedback, manual QA, user acceptance testing, revisions, and approval without breaking existing workflows.
How easy is it to set up for bug reporting and other website testing?
Embed a few lines of code on your website and start collecting client feedback with screenshots, visual annotation, and advanced technical metadata. We also have a no-code WordPress plugin and a browser extension.
Will Marker.io slow down my website?
No, it won't.
The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.
Can I use Marker.io for QA and user acceptance testing?
Yes, Marker.io is one of the leading QA and user acceptance testing tools. It combines intuitive issue tracking tools with powerful project management integrations to make it easy for users, colleagues, and stakeholders alike to report bugs so your developers and designers can fix them.
Do users need an account to send client feedback?
No, anyone can submit website feedback and send comments without an account.
How much does Marker's website feedback solution cost?
Plans start as low as $39 per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.
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