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Software Reviews

The Best 14 UAT Tools: Comparison Guide [2022 Update]

Last updated:
June 17, 2022
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When you deliver websites or software for dozens (or hundreds!) of clients, user acceptance testing can get tricky.

As you grow, shipping quality products with a QA process that works is no small feat.

If you’re using convoluted systems like:

  • An email inbox flooded with bug reports;
  • A dedicated Slack channel for feedback;
  • A spreadsheet for clients’ concerns;
  • etc.

Things get out of control. And it becomes paramount to come up with a system to collect and triage feedback efficiently.

So, it’s logical that you’re starting to look for tools that’ll help you carry out user acceptance testing.

In this blog post, we’re going to compare 14 UAT tools based on their features, pricing, and best use cases.

Most importantly, we’re trying to answer this question:
How does this tool help you figure out if people are using your app (or website) the way you expect them to?

Let’s get to it.

1. Marker.io

Top feature: on-page annotations and deep integrations

Perfect for: website feedback and bug reporting

Best use cases: client feedback, beta/alpha testing, SaaS

Why Marker.io is great for UAT

A great UAT tool should have:

  • An easy-to-use, “one-click” system to report bugs and give feedback
  • Screenshots and annotations to make reports as actionable as possible
  • Automatic capture of environment info, console logs, and network logs
  • Deep integration with your existing PM tools (Jira, GitHub, Trello…)

Now for the good news: Marker.io does it all.

Visual annotations

On the tester side, reporting a bug with Marker.io is a 3-steps process:

  1. Find a bug, and click the button.
  2. Fill out a report and input details.
  3. Click on “Create issue”—done!

The editor has plenty of tools to help make the screenshot more visual:

  • Arrows
  • Text
  • Shapes
  • …emojis even!

Deep bug reporting

UAT involves many non-technically savvy reporters. Because of this, the quality of bug reports tends to suffer:

  • Missing fields
  • Wrong category
  • No attached screenshot
  • No environment info
  • …etc!

It’s a real headache for developers to then try to reproduce bugs without this information.

With Marker.io, all technical data is automatically captured with the bug report, and sent directly to your PM tool.

This is a big time-saver for us, as we no longer need a “feedback person” to:

  • Look at every report
  • Categorize it
  • Transfer it into our PM tool or delete it

This is what a report looks like once it lands in your PM tool:

2-way integrations

As a project manager, you have two main concerns when it comes to communication with the client:

  • Clients and end-users need to be notified when their issues have been resolved
  • Developers should never leave their PM tool

This is only possible with Marker.io.

As soon as an issue is “Done” in, say, Jira—that same issue will also be marked as “Resolved” in Marker.io.

You no longer need to have an endless back-and-forth with your clients about which issues are resolved and which still need a bit more work.

Moreover, all comments left by your clients on Marker.io will automatically be synced with the issue in your PM tool (and vice-versa).

Now, your PM tool is your one and only source of truth: if the issue doesn’t exist there, then it doesn’t exist at all!

Guest and member forms

For the end-user, reporting bugs and feedback should be as simple and frictionless as possible.

But when you do internal QA, you’d want to collect as much information as possible from people who are already familiar with your app.

With Marker.io, you get the best of both worlds: Guest forms and Member forms.

Using the guest form, clients and UAT testers only have to type in what went wrong. Their screenshot is automatically attached.

The member form is a bit more advanced. You can immediately label bug reports or assign issues to a team member.

These forms are also 100% customizable, which means that every time we do a new round of feedback, we can add, remove or adapt fields to ask our users exactly what we want from them.

Pricing: Marker.io ranges from $39/mo to $159/mo, with tailor-made plans for Enterprise deals.

Ready to start collecting feedback for your next UAT session? Sign up for Marker.io.

2. UserBrain

Top feature: user recordings

Perfect for: UX teams

Best use cases: B2C, eCommerce, SaaS

Why UserBrain is great for UAT

UserBrain records users trying out your product or website for the first time.

Set up a task—for example, “sign up on my site and start a project”—and experience your app through the eyes of your user.

Understand what they think, what they love, what frustrates them, and get insights on how to make your product better.

From a UAT perspective, this helps you:

  • Get insights on how first-time users understand your value proposition
  • Identify bugs and usability issues

Pricing: Pricing starts at €249/mo. You can also “pay as you go” for 35€ per tester.

3. FullStory

Top feature: user session recording

Perfect for: reproducing bugs or identifying critical errors

Best use cases: deep-dive analytics for any website or app

Why FullStory is great for UAT

With FullStory, we can identify where exactly testers get stuck.

In a nutshell, the app records sessions of users and visitors on your app or website.

From a UAT standpoint, FullStory comes in handy to help you understand what steps led to a particular bug and how to reproduce the bug for yourself.

When we do user acceptance testing, we use the app in two ways:

  • Straightforward recording. If an error pops up, it will show up in the recording or the console logs. At this stage, it’s pretty easy for us to conclude what happened and how to fix it.
  • Abandoned pages/confusion. If a user gets stuck during testing, we can retrace their journey. Then, we set up a meeting to replay the session and ask them what was unclear.

And with the Marker.io integration, we get the best of both worlds: the exact timestamp of when our tester reported a bug—allowing us to investigate what happened seconds before the report.

An alternative to FullStory is LogRocket. Both tools are similar, but LogRocket is a lot cheaper and more accessible.

Pricing: Tailor-made plans based on usage.

4. Amplitude

Top feature: event tracking

Perfect for: product analytics

Best use cases: SaaS

Why Amplitude is great for UAT

FullStory allows you to zoom in on one user’s journey through your app.

On the other hand, Amplitude tracks events against a large dataset of users. This creates an exhaustive overview of how testers experience your app.

Case in point: when we released domain join, we had a few reports from users unable to verify their e-mail.

With Amplitude, it was super easy for us to verify whether this was a larger-scale issue.

All we had to do was input the events we were interested in observing:

  • created_account: all users who created an account;
  • where signup_method=self: by themselves (as opposed to someone inviting them to the platform);
  • email_verified: and managed to verify their e-mail.

Then, we select the timeframe we want to observe, for example, “in the last two days,” since that is when we released the new feature:

https://uploads-ssl.webflow.com/5f998947bc48c23489cf0ca6/625eb7cd0380e10fc59e86dc_amplitude_events.png

Back then, we noticed that only ~70% of users could verify their e-mail!

Thankfully, this number looks a lot better now.

Without Amplitude, it would have taken us a lot more time to notice this.

The tool also makes it possible to view or download the list of users who encountered the problem:

https://uploads-ssl.webflow.com/5f998947bc48c23489cf0ca6/625eb7e1615304021722c861_amplitude_downloads.png

This means we can:

  • Check the user’s journey in FullStory;
  • Contact this user and ask them what went wrong;
  • Check what steps were taken, directly in Amplitude;
  • Verify technical information about the user and event: device, time of event, plan, emails they’ve received from us, etc.

Pricing: Tailor-made plans based on usage.

5. Sentry

Top feature: performance monitoring

Perfect for: error tracking

Best use cases: SaaS projects and large websites

Why Sentry is great for UAT

Sentry helps us keep a good general overview of all errors and console logs from both the frontend and the backend.

We also receive an alert every time something goes wrong.

Any time a critical error occurs, we receive a message in a dedicated Slack channel so we can look into it straight away.

https://uploads-ssl.webflow.com/5f998947bc48c23489cf0ca6/625eb7b5fbee579dc4afa4ee_sentry_dashboard.png

For example, in this case, we had forgotten to define a component in our app.

This generated a ReferenceError for the user. And even though they didn’t write a bug report about it—we received an alert on Slack.

Pricing: From $26/mo.

6. Contentsquare

Top feature: AI insights and customer journey analytics

Perfect for: user experience analytics

Best use cases: Design & UX for any website

Why Contentsquare is great for UAT

Contentsquare turns visitor data into actionable reports.

Gather insights about user intent like:

  • Click-through rates (at any granularity level)
  • Time before first click
  • Exposure rates
  • and more!

Contentsquare also has the unique ability to analyze “crash trends”. This tells you which actions have caused your website or tool to crash.

Pricing: Tailor-made plans based on usage.

7. Maze

Top feature: integrations with design tools

Perfect for: usability testing

Best use cases: prototypes for websites and apps

Why Maze is great for UAT

Maze offers a wide range of user testing tools:

  • Prototype testing
  • Tree testing
  • 5-Second test
  • Video recordings
  • Participant management
  • … and more!

If you need a product or website tested, Maze is the go-to platform.

You can test anything from ad copy to actual MVPs and get instant feedback and insights from testers—within hours, they claim.

Pricing: $50/month (with custom plans for Enterprise deals).

8. UserReport

Top feature: survey and feedback widgets

Perfect for: audience development

Best use cases: mobile and web apps

Why UserReport is great for UAT

UserReport is based on two widgets.

1- The survey widget:

  • Gathers data on who your users are
  • Uses Net Promoter Score to tell you how much users like you and what they think you can do better

2- The feedback widget:

  • Helps gather bug reports and feedback
  • Has a built-in feature prioritization tool where users can vote on the features they want to see next
  • Is 100% customizable

Both widgets work in unison to help you collect insights about your users and help you build a better product.

Pricing: UserReport is currently free.

9. Qualaroo

Top feature: on-page surveys

Perfect for: user feedback and insights

Best use cases: product, UX, and website feedback

Why Qualaroo is great for UAT

Qualaroo’s signature feature is its on-page surveys, which allow you to gather insights from your users while they browse your website.

Is your user visiting…

  • Your pricing page? Have a pop-up survey to ask them if they think your product is too expensive.
  • A blog post? Have them leave some feedback.
  • Your sign-up flow? Ask them if they get stuck or confused.

With tailored feedback forms, you’ll get in-context insights about your users’ experience as they go through your website.

Plus, Qualaroo offers dozens of pre-made questionnaire templates to help you ask the best questions about:

  • UX
  • Usability
  • Navigation
  • And more!

Pricing: From $80/month, scaling with number of pageviews.

10. UserTesting

Top feature: user recordings

Perfect for: first-hand insights

Best use cases: B2C, eCommerce sites

Why UserTesting is great for UAT

If you want to literally “hear it from the user”, UserTesting is the platform you’re looking for.

In just a few clicks, UserTesting puts your website or tool in the hands of your target audience.

Then, they record their very first experience with your product, which allows you to identify key moments in their journey:

  • Pain points
  • Frustrations
  • Needs

Just like if you were next to them!

Pricing: Tailor-made plans based on usage.

11. Crazy Egg

Top feature: heatmaps

Perfect for: A/B testing

Best use cases: eCommerce, education, agencies

Why Crazy Egg is great for UAT

At its heart, Crazy Egg is more for continuous testing than UAT.

With that said, their unique A/B testing feature makes it easy to test many versions of your website or tool at a granular level.

Test multiple elements at once and use the data gathered during acceptance testing to increase your conversions ahead of time.

And, of course, Crazy Egg pioneered heatmaps, which means you get access to:

  • Heatmap reports. Show the highest areas of click activity on your entire site;
  • Scrollmap reports. Understand what call-to-action makes visitors stop;
  • Confetti reports. See all individual clicks on your site and segment them (by device, location, etc.)
  • …and more page-specific reports!

Pricing: From $29 to $249/month.

12. Hotjar

Top features: heatmaps, recordings, and surveys

Perfect for: user behavior analytics

Best use cases: large-scale websites, beta or alpha testing, SaaS

Why Hotjar is great for UAT

Hotjar’s features are excellent to gather insights during user acceptance testing:

  • Heatmaps. Visualize users as they navigate your site: where they scroll, click, and move, to understand how users behave.
  • Recordings. Zoom in on specific user sessions and watch the full recording to get a sense of how they use your website or software.
  • Feedback. Embed a small box on your site for visitors to let you know how they feel at any time.
  • Surveys. Validate your ideas in real-time by sending users targeted surveys about their experience.

Pricing: From $66/mo. Pricing scales with how many sessions you need to record.

13. UsabilityHub

Top feature: navigation tests

Perfect for: usability testing and research

Best use cases: SaaS, eCommerce, tools with advanced UI

Why UsabilityHub is great for UAT

UsabilityHub is a testing platform with a suite of tools that help you identify bugs and issues as early as possible.

The tool helps you answer questions like:

  • How quickly can users find information on my website?
  • Do users understand how my interface functions?
  • Will my sign-up flow convert well?

Our favorite feature is navigation tests.

Give your users a task, and see:

  • How many of them manage to complete the task;
  • What path do they take;
  • Where they get stuck or frustrated.

During acceptance testing, this helps uncover critical paths in your UI—and fix them before your tool or website gets released to the public.

Pricing: From $79/month, with tailored plans available.

14. Useberry

Top feature: user flows

Perfect for: prototype testing

Best use cases: website, mobile apps, and SaaS usability testing

Why Useberry is great for UAT

Useberry focuses on gathering insights from your users at the prototype stage.

Because it integrates with many design tools like Figma, Adobe XD, or InVision, UseBerry is perfect to get early feedback on your ideas and start running tests before your website is even live.

There are plenty of tasks to choose from:

  • First click tests. When your testers are given a task, where will they first click?
  • 5-second tests. Show users a page for 5 seconds, then ask them what the page is about.
  • Preference tests. Ask people which of your designs they find the most appealing.
  • … and more!

Our favorite task is tree testing.

Tree testing helps check the hierarchical structure of your website or app.

In other words: how easy is it to find information on your site, or complete a task (for example, a sign-up flow) within your app?

The best part is that Useberry also shows recordings of your participants going through tasks.

Pricing: From $33 to $84/month.

Wrapping up…

So there you have it: a list of the 14 best UAT tools out there.

We know this is a lot to take in, so here’s a recap table for every tool, including their top features and pricing:

We hope we helped you make a decision in choosing a tool for your next user acceptance tests.

Did we miss one? Let us know!

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