New: Introducing Workspace Webhook Notifications

Connect Marker.io to all your favorite tools—automatically.

We’ve redesigned webhooks so you can manage them at the workspace level. Instead of configuring separate webhooks for each project, you can now set them up once and receive real-time updates for events across all your projects.

What changed?

Previously, webhooks were tied to individual projects through our deprecated "Webhooks project type." This was limiting for teams managing multiple projects.

Our new approach provides:

• Centralized management: Manage all your webhooks from a single place inside your workspace settings.
• Cross-project coverage: Configure once, and receive events from all projects in your workspace.
• Multiple endpoints: Add up to 20 webhook URLs—each with their own event triggers.
• Admin-only access: Only admins can create or update webhooks, ensuring full control and security.

Perfect for

Workspace webhooks make it easy to connect Marker.io with the rest of your stack—whether you're using off-the-shelf tools or building your own systems.

• 🧠 Custom dashboards: Send issue data to your internal tools for reporting and analytics.
• 🔁 Automation tools: Use Zapier, n8n or Make to automate actions whenever an issue is created or updated.
• 🔔 Notification channels: Post alerts in Discord or Slack when something important happens.
• 🧩 Unsupported tools: Integrate Marker.io with any service that supports HTTP POST requests.

Digital agencies: Set up client-specific notification channels

Tools needed: Marker.io feedback widget, Discord, Zapier, Google Sheets

How to implement:

1. Create dedicated Discord channels for each major client (#client-name-urgent, #client-name-general)
2. Set up workspace-level webhooks pointing to Discord channel URLs
3. Configure project filters so each client's projects only notify their specific channels
4. Add Zapier automation to update client reporting spreadsheets when new feedback arrives

What happens: When customers report issues through your Marker.io widget (like "checkout button not working"), Discord instantly notifies your team in the client's dedicated channel with annotated screenshots, browser details, and console logs. Your account managers can respond to clients within minutes instead of discovering issues later.

Advanced setup: Use Zapier or n8n to automatically create client status updates, send weekly issue summaries to project managers, and escalate critical issues to senior developers via SMS using Marker.io Issue type and priority fields.

Results you can expect: 90% faster response times, automated client reporting, stronger client relationships from proactive issue resolution.

Enterprise healthcare: Implement HIPAA-compliant issue routing

Tools needed: Marker.io feedback widget, HIPAA-compliant incident management system, on-call alert system, regulatory reporting tools

How to implement:

1. Deploy Marker.io widgets across all patient portals, and internal websites
2. Configure smart webhook routing based on issue types:
   1. Patient safety → clinical engineering
   2. Accessibility → compliance team
   3. General → IT support
3. Set up automated escalation for patient safety issues to alert on-call teams 24/7
4. Connect to compliance systems to automatically log all incidents with complete audit trails

What happens: When clinical staff report critical issues like "patient vital signs not displaying," webhooks instantly create high-priority tickets in your incident management system, alert on-call clinical engineering via SMS/pager, and begin compliance documentation—all within seconds, even at 3 AM.

Advanced setup: Configure different alert priorities based on department (ICU issues get immediate escalation, general website issues follow standard routing), integrate with existing HIPAA-compliant tools, and set up automated regulatory reporting.

Results you can expect: Sub-hour response times for patient safety issues, complete compliance audit trails, zero missed critical incidents, improved patient care outcomes.

How it works

1. Go to Workspace Settings > Webhooks
2. Add your webhook URL and select events to monitor
3. Choose which projects to include (or select all)
4. Configure multiple endpoints with different triggers

Available events:

• issue.created - New issues reported
• issue.updated (coming soon)- Issue details changed
• issue.statusUpdated (coming soon)- Status changed
• issue.assigneeUpdated (coming soon)- Assignee changed
• comment.created (coming soon)- New comments added

Each webhook includes detailed JSON with issue data, reporter info, browser context, and attachments. Read our documentation →

Getting started

Webhook notifications are available on Team plans and above. Head to your workspace settings to configure your first webhook.

Start your free trial →

FAQ

What tools can I connect?
‍Any service accepting HTTP POST requests—Discord, Zapier, custom dashboards, monitoring systems.

How many webhooks per workspace?
‍Up to 20 endpoints by default, with options for adjustment.

Can I filter by project?
‍Yes, choose all projects or select specific ones when setting up webhooks.

What about existing webhook projects?
‍Existing webhook projects continue working unchanged, but we've stopped creating new ones. For new integrations, use workspace-level notifications, they're more powerful and easier to manage.

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