New: Introducing Issue Types

“Which feedback is more important?”

If you’re managing website feedback at any meaningful scale, you know the challenges:

• Incoming issues pile up without structure.
• Your team wastes hours triaging and prioritizing manually.
• Important feedback gets lost in the noise.

Without a clear way to categorize feedback at the moment it’s reported, every project slows down—and clients or stakeholders feel it.

That’s why we're excited to announce a solution: Issue Types

Here’s how it works 👇

Categorize at the source

When reporters submit feedback, they’ll now be asked to pick an Issue Type.

By default, they’ll see:

• Bug 🐞
• Improvement 💡

This small addition makes a big difference: you immediately know whether the feedback is something that’s broken, or a suggestion for enhancement—without needing to read every detail first.

Furthermore, each issue type can have its own form. This helps you ask the right questions based on the type of feedback.

Make it yours with custom types

Every team works differently, so we made Issue Types customizable.

Create as many types as you need, such as:

• Feature request
• Content update
• Question
• Design change
• Legal review
• Anything else!

You control the name, description, and icon—making it easy for reporters and team members to speak the same language.

Smarter issue management

Once feedback is collected, project managers and team members can easily manage feedback with Issue Types.

Inside your Marker.io dashboard, you can:

• Filter issues by type: Quickly view only the bugs, improvements, or feature requests you want to focus on. This makes it easier to prioritize your work and organize your backlog.
• Update the issue type anytime: If a reporter chose the wrong category—or if the situation changes—you can easily update the Issue Type after the issue is created. No need to start from scratch.

This way, your team always has a clear, up-to-date view of all incoming feedback and can stay focused on the most important work.

Benefits for your entire team

For project managers and product owners

• Sort feedback faster: See right away what kind of issue has been reported, without needing to read through every detail.
• Prioritize more easily: Tackle urgent bugs first, and organize suggestions for later.
• Understand your feedback better: Spot trends across projects and make more informed decisions.

For developers and designers

• Focus on what matters: Fix critical bugs quickly without getting distracted by less urgent requests.
• Keep your backlog clean: Filter feedback to only show the issues that are relevant to your current work.

For clients and stakeholders

• Easier reporting experience: Reporters can clearly explain what kind of feedback they are submitting.
• Quicker results: With better organization, your team can respond to feedback faster and deliver updates sooner.

More info

To checkout the details on how issue types work, check out the product documentation here →

What’s next?

We’ve already shipped key pieces to improve feedback organization and collaboration, and plan to do a lot more!

Already shipped

• @Mentions – Tag teammates & guests in comments
• Issue Types – Keep your issues organized by type: bugs, improvements, and more
• Assignees – Assign issues for clear ownership

Coming soon

• ⚠️ Priority levels – Flag urgent feedback and focus your team
• ✏️ Edit issues – Edit issue titles and description after creation
• 🔍 Improved sorting & filtering – Filter and sort issues by new properties
• 🛠 Custom Status – Show progress or validation stages
• 🔄 Integration triage – Review issues before sending to Jira/Trello/etc.