Top 10 User Feedback Plugins for WordPress
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Top 10 User Feedback Plugins for WordPress

Last updated:
November 23, 2022
Contents
    Contents

    In this post, we’ll compare the top 10 best WordPress user feedback plugins based on features, use cases, and pricing.

    WordPress user feedback plugins help you collect feedback from clients, end-users, beta testers, and other stakeholders.

    Developers know how stressful collecting feedback from clients and users can be.

    When you’re handling one or two websites a month, most devs stick with emails and spreadsheets.

    But how do you handle 10+ websites a month when you scale?

    At its heart, WordPress is just a content management system. It has no built-in review or editing tools, which makes feedback collection even more difficult.

    WordPress feedback plugins exist to solve these problems.

    Let’s dive right in.

    Top 10 User Feedback Plugins for WordPress

    Here’s a list of best user feedback plugins for WordPress in 2022.

    1. Marker.io

    Collect visual feedback from your team, clients, and users on your WordPress website or web app.

    The Marker.io WordPress feedback plugin allows you to collect feedback with screenshots and technical metadata, directly into your favorite project management tool.

    The best WordPress plugins should give you ways to:

    • Collect user feedback in a non-intrusive way
    • Allow users to be as visual as possible (annotations, images, text, even emojis…)
    • Offer an easy way to discuss reports with clients and users
    • Integrate with your favorite PM tools (Jira, GitHub, Trello…)

    Marker.io does it all!

    Collect user feedback and client comments easily

    Marker.io lives as a small widget on your website.

    It’s a WordPress plugin that takes a few minutes to install.

    For end-users and clients, it’s super easy to report a bug or leave a comment:

    1. Find a bug, and click the button.
    2. Fill out the feedback form and input details.
    3. Click on “Report Issue”—done!

    Every report created this way will land straight into your project management tool of choice (Jira, GitHub, Trello, ClickUp, Notion, and more).

    Reporters can be visual with arrows, text, shapes, and even emojis—or even use the file upload feature for extra details.

    Couldn’t be simpler, especially when it all comes through a non-intrusive WordPress plugin.

    2-way sync with project management tools

    Here’s how web agencies usually collect client feedback.

    You send the client a link to the staging or live site and ask them to email their issues. Depending on the number of stakeholders involved, this could take hours, days, or even weeks.

    Next, you spend a couple (or more) of painful hours transferring every email into your PM tool.

    You might even need to drop in Slack messages and transcribe ideas from recorded live calls—or use some type of form modal/contact form on every page.

    Finally, you email the client to let them know edits are in progress, issues have been resolved, or are currently being worked on.

    With Marker.io and our 2-way sync solution, all of that is a thing of the past.

    Feedback goes straight to your PM tool. And every time an issue is marked as “Done”, that same issue will be “Resolved” in Marker.io.

    Plus, the reporter will receive an email notification, too.

    Check it out:

    Data-rich bug reports

    Most clients and end-users aren’t technically savvy. Getting actionable data is often difficult; they forget or don’t know how to collect details that devs need, such as:

    • What specific URL were they on
    • Environment (browser, OS, screen size) and console logs so devs can reproduce the bugs
    • Metadata
    • etc.

    Not a problem anymore with Marker.io!

    Whenever a client or user clicks the “Report” button, this data is automatically collected—and sent off to your PM tool with the rest of the report.

    Fully customizable feedback forms

    The WordPress feedback plugin form is simple and straightforward for clients and end users—just a few simple form fields that are easy to understand even for QA beginners.

    When you collect feedback from your clients, you can simplify the form to keep it to the essentials.

    This is ideal when conducting user acceptance testing.

    But, it’s not just for users and clients. You can also customize forms for internal QA.

    Then, you create an advanced feedback form with fields such as “Assignee”, “Priority”, or “Category” for your QA team / logged-in users.

    Session replay

    As a developer, when you receive feedback from real-world scenarios, your first action is to try and reproduce that scenario.

    But even with all the technical data in the report—you sometimes still fail to understand what’s going on.

    If only you could see exactly what happened when the bug occurred...

    Well—Marker.io's toolkit includes session replay for that reason.

    Straight from your PM tool, simply click the “Watch replay” link.

    You’ll then be able to watch the last 30 seconds (or more) before the report was submitted.

    Check out session replay in action:

    We can clearly see this user journey as they were reporting feedback on WordPress:

    1. Clicked on "About Us"
    2. Scrolled down & up
    3. Tried several times to click on "Contact Us"
    4. Gave up and reported a bug with the Marker.io widget.

    Make sure the Marker.io widget is embedded on the website(s) or app(s) you are working on, and enable session replay in your widget settings. It’s as simple as that! 

    All in all, Marker.io makes managing your WordPress projects much faster.

    Ready to start collecting feedback directly from colleagues, clients, and users?

    Now you can, with Marker.io’s WordPress feedback plugin.

    Marker.io's pricing ranges from $39/mo to $159/mo, with tailor-made plans for Enterprise deals.

    2. Appzi

    Capture in-app feedback with dozens of questionnaires and survey templates.

    With Appzi, it’s easy to get feedback on your product or website, and it comes with shortcodes you can drop into any WordPress site.

    You can:

    • Create a survey from scratch or use a template
    • Provide a button on a website or set a custom trigger
    • Pick where the widget pops up
    • Integrate with over 3000 other tech products (Trello, Slack, Bitbucket…)

    Appzi’s WordPress plugin also connects with support, project management, and issue tracking tools—freeing your inbox for the more important stuff.

    Pricing: From $29/mo.

    3. Hotjar

    User feedback tool with on-page surveys, heatmaps, and behavior analytics.

    Hotjar is the go-to WordPress plugin for over 900,000 websites in 180 countries—and for good reason!

    With Hotjar, you can:

    • Collect visual feedback with heatmaps
    • Give users and clients the ability to provide feedback with a website popup widget
    • Replay user sessions with videos and track behavior analytics
    • Create tailored surveys to get the information you need, and loads more.

    Pricing: starts at $66/mo.

    4. UseResponse

    User feedback tool with customer support features.

    UseResponse is an all-in-one communication and feedback tool for:

    • Collecting customer and user feedback, along with ideas and votes for features people want to see next
    • Internal and external product and feature roadmaps
    • Customizable user feedback buttons and widgets, including a WordPress plugin, via form submissions

    Because this tool is also a customer support solution, it includes a knowledge base, a ticketing system, and on-site live chat features.

    Pricing: starts at $166/mo.

    5. Feedbackify

    Create feedback buttons and in-context surveys.

    With the Feedbackify WordPress feedback plugin, you can:

    • Create user feedback forms (with multiple choice)
    • Add categories and your brand logo
    • Embed your brand-new button on your website
    • Collect feedback in real-time

    These forms also collect metadata context, including geography, browser, and operating systems, so developers have what they need to identify, replicate, and fix bugs.

    Pricing: starts at $19/mo.

    6. Jotform

    Jotform is a simple online form builder that integrates with hundreds of SaaS tools.

    With the Jotform feedback button, you can:

    • Integrate with 100+ technology solutions, including CRMs and email marketing
    • Deploy templates or build your own custom form
    • Collect an extensive range of data from customers from a simple contact form

    Pricing: starts with a free plan (5 forms, 100 submissions per month), up to a premium version at $39/mo, with custom plans for Enterprise clients.

    7. FeedFocal

    WordPress feedback plugin to create and track GDPR-friendly NPS, CES, and CSAT surveys.

    FeedFocal includes:

    • The ability to collect user feedback and other data quickly and easily
    • Use micro surveys—ideal for web visitors and customers in a hurry

    Pricing: starts from $55/mo (with a 7-day free trial).

    8. Ninja Forms

    Drag-and-drop WordPress form builder.

    The Ninja Forms plugin:

    • Is ideal for non-technical people. You don’t need to be a developer to create forms and upload them straight to WordPress websites
    • Allows you to create customized forms and integrate them with CRMs and other add-ons
    • Is simple to use with a drop form builder
    • And start collecting web visitor and user feedback!

    Pricing: pro version starts from $199/annually.

    9. WebEngage

    User engagement and analytics platform.

    WebEngage is an all-singing-all-dancing suite of software solutions for marketing teams.

    With this plugin, you can:

    • Create custom forms for WordPress websites, deploying them to collect user and customer data
    • Integrate these forms with other WebEngage products, depending on what you need.

    Pricing: custom, depending on your needs.

    10. HubSpot Survey

    All-in-one platform for customer feedback and insights.

    HubSpot Survey is part of an extensive SaaS-based suite of services.

    You can create tailored forms, or use templates, integrate them into websites, and collect a wide range of data from customers.

    Templates include:

    • Net Promoter Score (NPS)
    • Customer Effort Score (CES)
    • Customer Satisfaction (CSAT) surveys

    Pricing: starts from $45/mo, as part of HubSpot’s Marketing suite.

    Frequently Asked Questions

    What are WordPress Feedback Plugins?

    WordPress feedback plugins are small unobtrusive widgets you can upload into WordPress.

    This helps:

    • End-users who get the chance to tell you how they feel about the website
    • Improve your UX and prevent visitors from leaving
    • Clients to easily send comments and bug reports

    Most users who don’t like a website simply leave and don’t return.

    Clients need to give web agencies feedback during development. Unfortunately, the lack of tools is time-consuming and frustrating for both parties.

    WordPress feedback plugins solve that problem.

    What are some examples of a good user feedback form?

    The best forms give clients, users, and other stakeholders the chance to provide their thoughts quickly and easily.

    An ideal solution is a WordPress feedback plugin that integrates with a wide range of PM tools, such as Marker.io.

    A user-friendly feedback form should only include a few fields:

    • Title/Subject
    • Description
    • Screenshot
    • URL, browser data, and environment

    How to collect bugs on a WordPress website?

    Developers need two types of feedback from clients and users:

    • General feedback—whether things look right and how it impacts the user experience (e.g. “I don’t think this color is right for our CTA buttons”).
    • Functional feedback—whether or not something works. For example, “this button doesn’t work” or “scrolling on this page feels janky”.

    For both of these, collecting technical data saves developers tons of time.

    Think URL, environment info, viewport, device…

    With Marker.io's WordPress feedback plugin, technical data is automatically collected and sent straight to PM tools.

    How to choose a WordPress feedback plugin?

    Web developers and agencies should review WordPress feedback plugins based on:

    • What do they need to collect? (e.g., technical data and bug reports vs. surveys or feedback forms)
    • How easily does the plugin integrate with the website or web app?
    • How easily the plugin integrates with PM tools?
    • Price, reviews, case studies, and the customer service/support provided.

    What questions should I ask for user or client feedback?

    With WordPress user feedback plugins, developers can place simple questions, such as:

    • Do you like the color of this button?
    • What problems are you encountering when loading this page?
    • What did you expect?

    For a full writeup on asking good questions and giving feedback, check out our website design feedback guide.

    Wrapping up...

    And that wraps up our top 10 list of the best WordPress plugins for feedback on the market.

    Whether you need client or user feedback, or are building forms to integrate with customer service and collecting survey data, these plugins should cover anything you need.

    We hope you find this list helpful when choosing the best WordPress feedback plugin.

    Did we miss anything? Let us know on Twitter or via email!

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