12 Best Issue Tracking Software in 2026

Issue tracking software helps project managers identify and fix user issues on apps, software, or websites.

Issues range from complex bugs to simple errors like broken links or typos.

Let’s dive in to discover the 12 best issue trackers in 2026!

What is issue tracking software?

The best issue tracking software enables product managers to monitor and resolve user issues on websites or web apps.

It's essential for identifying issues, assigning tasks to developers, and updating users on resolutions.

The benefits of using issue tracking software include:

• Users and web visitors can report any issues they encounter quickly and easily.
• They can report issues at any stage of development, whether in staging or after going live.
• PMs can assign issues to the right team members using project management tools.
• Once resolved, you can update stakeholders and inform the person who reported the issue.

Issue tracking software is also called bug tracking or ticket tracking, depending on the tool and issue type.

Now, let’s take a closer look at 12 different issue tracking software tools.

What to look for in the best issue tracker

Before you commit to an issue tracking tool, here are the key features worth looking for:

• Integrations with your existing tools. The best issue tracking system connects directly with your PM tool – no one wants to copy-paste issues between platforms.
• Customizable workflows. Different teams need different workflows. Look for a tracking system that lets you define statuses, assign issues to specific team members, and set priority levels.
• Custom fields. Being able to capture critical details – like environment, browser version, or severity – makes the issue resolution process faster and more accurate.
• Bug reporting quality. The more context a bug report includes – such as screenshots, console logs and session replays – the less back-and-forth for your development teams.
• Automation rules. Automating repetitive steps, like routing issues to specific team members or updating statuses, saves time and reduces errors.
• Advanced reporting. Whether you need to track bugs over time, identify trends, or measure team performance, strong reporting tools matter.
• Ease of use for non-technical users. If your issue tracking system requires a developer to operate, non-technical users won’t use it. Look for minimal setup and a clean interface.

12 of the best issue tracking software

Here are the 12 best issue tracking software on the market for every type of issue your users might encounter.

1. Marker.io

Website issue tracking that goes straight into your PM tools.

Marker.io is a powerful, user-friendly issue tracking tool for websites, both live and staging.

With Marker.io, you can:

• Collect bug reports with screenshots and annotations for websites, mobile apps, and SaaS products.
• Use our session replay tool to see what users did before reporting an issue. It saves dev teams time and makes Marker.io a go-to issue tracker.
• Collect data-rich bug reports, including automatic environment and console logs capture.
• Use our network requests recorder tool to explore a user's network logs as if you were looking at their dev tools.
• Automatically sync every reported issue with your PM tool (e.g., Jira, GitHub, Trello, Asana, and others).
• A simple, intuitive user interface, which is great for non-technical users, such as during user acceptance testing.

You can do all of that, and so much more, with Marker.io.

Save hours on issue tracking and reporting—try Marker.io for free today.

Marker.io appears as a small feedback button on any website you upload it to as an easy-to-use widget.

This makes it simple for anyone to report issues, leave feedback, and write bug reports.

All anyone on a website or app (live or staging) needs to do is:

1. Click the button when they’ve found a bug or an issue.
2. Fill out the feedback form and input details.
3. Click on “Report Feedback” and they are done.

Everything reported through Marker.io goes straight into your PM tool (Jira, Trello, Linear, etc.) so you can organize tasks across platforms and create the best issue tracking system, end-to-end.

Save hours on bug tracking and issue reporting with our session replay tool—try Marker.io for free today.

2. Jira

Popular agile project management tool.

Best for: Project management for Agile software development teams.

Jira is one of the best-known task management tools in the world. It’s designed for software teams that implement development using continuous deployment.

Key features:

• Custom workflows for different approaches to project management.
• Automation features to streamline issue reporting and tracking.
• Kanban boards, backlogs, and roadmaps for managing complex projects.
• Lots of versatility for software developers using Agile methodologies.

Pros: Loads of features and integrations, with lots of support and community behind it.

Cons: Jira may be a bit too feature-dense for organizations with simpler needs. There's a real learning curve for new team members.

Alternatives: ClickUp, Asana, Trello, and numerous others.

Pricing: Free for up to 10 users or $8.15 per user/monthly.

Want to collect issues directly into Jira? See how the Jira/Marker.io integration works.

3. YouTrack

PM suite from JetBrains that includes issue tracking.

Best for: Project management and software development.

YouTrack is a multi-team PM suite that developers can use for product development and issue tracking.

Key features:

• Set up and manage projects and tasks for any team, such as DevOps or Finance.
• Agile boards, Gantt charts, timelines, and timesheets included.
• Configurable dashboards, multiple support channels, and time tracking built in.

Pros: Ideal if you’re also using other JetBrains products.

Cons: It does integrate with other tools, but not as easily as those in the JetBrains ecosystem.

Alternatives: ClickUp, Asana, Trello, and numerous others.

Pricing: Free for up to 10 users and $4.40 per user/monthly for 11+ users.

4. nTask

Report issues with custom fields and priority ratings, focusing on customer satisfaction.

Best for: Dev teams that want to track and manage issues and bugs from customers.

nTask is an issue tracking tool that helps product managers assign issues by priority.

Key features:

• Easy overview of issue status (e.g., open or resolved).
• Every issue can be assigned a unique ID to avoid duplication.
• Browse and search through issues in the pipeline.

Pros: Easy to use and set up.

Cons: Lower customer ratings than other issue tracking tools.

Alternatives: Marker.io.

Pricing: A free plan or premium tiers from $3 per user/month.

5. GitHub Issues

Issue tracking solution built into the world’s most popular coding repository platform.

Best for: Issue tracking, especially for coding, commits, and hosting code in GitHub.

GitHub is a household name in the software space and a staple of the development process.

Key features:

• Turn issues and issue tracking into boards and roadmaps.
• Use GitHub Issues to create a live workspace to filter, sort, and group issues and pull requests.
• Leverage GitHub Flavored Markdown to report and respond to issues.

Pros: Complete integration with GitHub for detailed reporting and complete audit trails.

Cons: Might not be ideal for clients or users, as this is more useful as an internal software development tool. It can also feel limited for cross-functional teams – designers, product managers, and non-technical users may find it hard to navigate.

Alternatives: Zendesk and YouTrack.

Pricing: $4 per person/monthly.

Want to collect issues directly into GitHub? See how GitHub/Marker.io integration works.

6. Taiga

Open-source, agile-oriented PM suite for developers.

Best for: Agile dev teams and product managers.

Taiga is an open-source PM suite that can support issue reporting in a limited way.

Key features:

• Designed for dev teams following Scrum, Kanban, or Agile methodologies
• An easy-to-use interface for project management
• Most of the tools you’d expect in a PM suite

Pros: Easy to use and customize.

Cons: Won’t have as many features as SaaS-based PM software.

Alternatives: Redmine.

Pricing: Free, open-source, if self-hosted, or $70/mo when Taiga hosts it in their cloud.

7. ClickUp

Project management software with dozens of templates, customizations, and integrations.

Best for: Complex project management and enterprise-level organizations.

ClickUp is a market-leading PM suite that can be useful for issue tracking and reporting.

Key features:

• Create dashboards for project management.
• Keep track of product feature requests and move the backlog forward.
• Issues reported can go straight into your prioritized sprints and roadmap queues.
• Automation rules that help reduce manual work and keep multiple teams aligned.

Pros: Lots of features, relatively easy to use, and an extensive knowledge base to help your team use ClickUp.

Cons: Can be a bit of a learning curve, especially for new team members joining complex projects. It’s hard to manipulate large amounts of data in the tool.

Alternatives: Jira, Asana, Trello, and numerous others.

Pricing: From $10 per person/month for small teams (more than 1 user).

Want to collect issues directly into ClickUp? See how ClickUp/Marker.io integration works.

8. Zendesk

Issue tracking and customer service software.

Best for: Customer service teams and tracking support tickets.

Zendesk is a popular communications platform that includes issue reporting and tracking.

Key features:

• Ask customers for feedback and report issues via multiple channels.
• Collect analytics and business insights on user activity.
• Answer customer questions and provide customer service support.
• A built-in support ticket system to manage and resolve issues.

Pros: Lots of useful features for issue reporting and tracking.

Cons: More suited to customer service teams than web dev agencies.

Alternatives: Intercom, Freshworks, or Salesforce Service Cloud.

Pricing: Free (limited features), or $19 per person/month.

9. Wrike

PM tool with issue request forms.

Best for: Project management for busy agency leads.

Wrike is a great tool for managing complex multi-stakeholder projects.

Key features:

• Dependency mapping with Gantt charts.
• Custom dashboards for real-time insights into project progress.
• Automated approval workflows for faster issue resolution.

Pros: Easy to use, lots of features, and useful for issue reporting.

Cons: Some learning curve and fewer customization options compared to advanced tools like Jira.

Alternatives: Jira, Asana, and numerous others.

Pricing: From $9.80 per person/monthly.

Want to collect issues directly into Wrike? See how Wrike/Marker.io integration works.

10. Freshservice

ITSM Help Desk SaaS tool that includes issue reporting.

Best for: ITSM (IT Service Management) teams and outsourced agencies.

Freshservice helps ITSM teams provide excellent service while scaling appropriately.

Key features:

• Reporting IT issues to ITSM teams.
• Tracking security and service problems across an IT environment.
• Integrate with dozens of other tools and platforms.

Pros: Useful for ITSM teams, so it does come with support ticket features.

Cons: Designed for ITSM teams rather than dev agencies.

Alternatives: Zendesk, Intercom, or Salesforce Service Cloud.

Pricing: From $25 per person/monthly.

11. SolarWinds

Powerful enterprise-grade observability, database, and service management platform.

Best for: Enterprise businesses with large digital platforms and databases to manage.

SolarWinds offers full-stack hybrid and multi-cloud observability, IT service management, and database performance management.

Key features:

• Hundreds of features and tools for monitoring, tracking, and reporting.
• IT systems, network, database, and application management.
• Tools for issue reporting and tracking.

Pros: Includes everything needed for managing and monitoring performance and issues across all digital assets.

Cons: Lots of features, a complex multi-layered toolbox, more suited to enterprise organizations than small teams.

Alternatives: GitHub Issues and Marker.io.

Pricing: Would need to contact sales for a customized price.

12. Sentry.io

An error tracking, performance monitoring, and debugging tool for developers.

Best for: Finding and fixing bugs and broken code.

Sentry.io is a dedicated bug tracking platform for finding, tracking, and resolving bugs for dev teams and agencies.

Key features:

• A developer-first app monitoring platform to identify broken code, software bugs, and API errors.
• Continuous insights and analytics on an app's code.
• Deep context is built into the platform to reduce back-and-forth between team members.

Pros: Excellent for real-time error tracking and performance monitoring with deep developer-focused insights.

Cons: Lacks built-in project management features, so you'll need to combine issue tracking with another tool for full coverage.

Alternatives: Raygun, New Relic.

Pricing: From $26/mo.

For more help with issue tracking, check out our Definitive Issue Tracker Template (for Excel, Notion, and Google Sheets).

How to choose the right issue tracking software

With so many options, picking the right issue tracking software comes down to a few key questions:

• What type of issues are you tracking? Website bugs and visual feedback call for a different tool than IT incidents or customer support tickets.
• Who’s reporting issues? If it’s clients or non-technical users, you need something with minimal setup and a simple interface. If it’s your engineering teams, a developer-first tool makes more sense.
• Where do your issues need to go? The best issue tracker is one that feeds directly into your existing workflow, not one that creates a parallel process.
• Do you need free issue tracking software? Several tools on this list offer strong free tiers (GitHub Issues, YouTrack, Taiga), but free plans often come with feature limits that become a blocker as your needs scale.
• How complex are your projects? Small teams with straightforward workflows don’t need the advanced features of an enterprise-grade tracking system. Match the tool to the complexity.

Wrapping up…

So there you have it: 12 of the best issue tracking tools on the market.

We hope this post helped you decide on the best issue tracker for your needs.

If you want to track issues, manage bugs, and connect with multiple tools, enabling teams to have a complete process, try Marker.io for free.

Did we miss anything? Let us know via email!