8 Best BugHerd Alternatives in 2025

BugHerd is a popular website feedback tool, but:

• It lacks critical debugging features; like session replay and console logs
• Users must be logged-in to leave feedback
• The extension makes reporter or client onboarding difficult

As a result, agencies and web ops teams are increasingly turning to alternatives to collect feedback.

Good news: there are many options available!

To make this easier for you, I've tested some of BugHerd's alternatives and competitors.

For each, I identified their best use case, highlighted key features you might be looking for, and included their G2 scores.

Here are the results 👇

8 Best BugHerd Alternatives

Here's a list of the best BugHerd alternatives and competitors for bug tracking and visual feedback on websites.

1. Marker.io

Collect visual feedback and bug reports from team and clients, without leaving your website or web app.

Our first BugHerd competitor is Marker.io.

Marker.io allows you to collect website feedback and bug reports directly into your project management tool.

This is an ideal alternative to BugHerd for agencies and web ops teams.

The best bug tracking tools should:

• Collect user feedback and bug reports in a non-intrusive way
• Allow users to be as visual as possible (annotations, images, text, even emojis…)
• Offer client communication for bug resolutions
• Integrate with your favorite PM tools (Jira, GitHub, Trello…)

Marker.io does it all!

Collect bug reports and visual feedback, without email overload

Marker.io lives as a small feedback widget on your website. It takes just a few minutes to install.

For end users and clients, it’s easy to report a bug or leave a comment:

1. Find a bug, and click the button.
2. Fill out the feedback form and input details.
3. Click on “Report Issue”—done!

Every report created this way will land straight into your project management tool of choice (Jira, GitHub, Trello, Asana, ClickUp... even Slack!).

It’s as simple as that. Clients can report bugs using text, screenshots, annotations, and even emojis.

You can also prioritize, assign, and edit issues from Marker.io.

Marker.io is the perfect, non-intrusive, one-click bug reporting tool and works well as an alternative to BugHerd.

2-way sync with project management tools

Unlike BugHerd, Marker.io comes with dozens of integrations.

A typical feedback management workflow looks like this:

1. Send your client a link to their brand new website (either on staging, or live).
2. The client finds a bug, or has feedback on a specific page.
3. They write it down in a spreadsheet, text document, or even a slideshow presentation, then send it over.
4. You triage or transfer this feedback into your PM tool.
5. When the issue is resolved, you write back to the client with a status update.

With Marker.io and our 2-way sync solution, all of that is a thing of the past.

Client feedback goes straight to your PM tool. And every time an issue is marked as “Done”, that same issue will be “Resolved” in Marker.io—and your reporter will receive a notification.

Check it out (here in Trello):

Data-rich bug reports

Most reporters aren’t technically savvy.

Getting actionable data is difficult; and they don’t know how to collect the crucial details devs need to fix bugs, such as:

• What specific URL were they on
• Any console logs, or what was actually wrong (“X doesn’t work!”, isn’t really useful feedback for development teams) 
• Screenshot
• Environment info (browser, operating system, screen size) so devs can more easily reproduce the bugs
• Metadata

Because Marker.io attaches all of this data automatically with every report, this is no longer a problem.

Customizable feedback forms

When it comes to website feedback, there are two main use cases:

1. Feedback from external users, clients, and stakeholders
2. Feedback from your internal / QA testing team

For internal QA, you want your team to be as complete and detailed as possible: labeled bugs, assigned team members…

However, when collecting feedback from non-technical stakeholders, simplicity is key.

Good news: with Marker.io, you can customize feedback forms based on the reporter.

And much like BugHerd, Marker.io comes with a browser extension, if that's your preferred way of reporting bugs.

Session replay

As a developer, when you receive feedback from clients or testers, your first action is to try and reproduce the issue.

But even with all the technical data in the report, your team can still struggle to understand what’s going on.

If only you could see exactly what happened on the reporter side...

Well—Marker.io's toolkit includes session replay for this exact reason.

From your PM tool, simply click the “Watch replay” link.

You’ll then be able to watch the last 30 seconds (or more) before the report was submitted.

Check out session replay in action:

We can clearly see this user journey during testing:

1. Clicked on "About Us"
2. Scrolled down & up
3. Tried several times to click on "Contact Us"
4. Eventually gave up and reported a bug with the Marker.io widget.

Make sure you’ve embedded the Marker.io widget on your website or app and enable session replay in your widget settings. It’s as simple as that!

Marker.io's pricing starts at $59/month.

Ready to give it a go? Sign up for a free trial—no credit card required.

2. Backlog

Project management and bug tracking platform with Git integration.

Best for: Bug tracking with version control.

Backlog is a dev-focused tool that combines issue tracking with Git and project management.

Key features:

• Kanban boards, much like BugHerd
• Git repositories
• Knowledge management with wiki and docs
• User-friendly reporting (portal...)
• PM integrations

Pros:

• Combination of version control and bug tracking
• Very intuitive for devs
• Affordable tiers

Cons:

• No built-in visual feedback widget and screen capture
• Not suitable for non-technical reporters

Alternatives: Jira

Pricing: Free tier for up to 10 users, then starts at $35/month.

3. ClickUp

All-in-one project management suite.

Best for: Task management, docs and wiki.

ClickUp is the "one app to replace them all"—a PM suite that works well for web development teams.

Key features:

• Tasks, lists, Kanban boards
• Docs and wikis
• Bug tracking templates
• Time tracking
• Thousands of integrations

Pros:

• Very flexible
• Perfect for cross-functional team collaboration (dev, marketing...)

Cons:

• This BugHerd competitor lacks a visual bug reporting solution — for that, we recommend pairing ClickUp with Marker.io.

Alternatives: Jira (deeper dev focus), Wrike (for project management), Asana (easier for non-dev teams)

Pricing: Starts at $10/user/month. Free plan available.

4. Wrike

Collaborative project management platform.

Best for: Collaborative workflows with clients.

Wrike makes it easier for agencies to work with their clients on web design projects.

Key features:

• Project and task management
• Client portals, shared workflows
• Reports and dashboard
• Integrations with other PM tools

Pros:

• Strong focus on client collaboration
• Flexible project views

Cons:

• No built-in visual bug reporting

Alternatives: ClickUp (more modern, more integrations), Teamwork (great for agencies)

Pricing: Starts at $10/user/month.

5. Jira

Industry-standard issue tracking tool for software teams.

Best for: Large teams, customizable issue tracking.

Jira is an enterprise-ready tool for software development at any scale.

It's ideal for teams looking for a BugHerd alternative that offers advanced issue tracking and customizable workflows.

Key features:

• Deep integration with agile development processes (scrum, sprints, Kanban)
• Roadmaps and reporting
• Extensive API ecosystem
• Thousands of integrations

Pros:

• Best for large / enterprise dev teams
• Full custom workflows and automations

Cons:

• Far too complex and not recommended for small teams

Alternatives: Backlog (cheaper, simpler for smaller teams), YouTrack (highly customizable and popular with devs)

Pricing: Free plan for up to 10 users, then $8.60/user/month.

6. NiftyPM

Project management and collaboration suite.

Best for: Lightweight bug tracking.

NiftyPM is a full-suite PM tool for both agencies and dev teams.

Key features:

• Project and task tracking
• Time tracking
• Milestones, roadmaps
• Integrations with Slack and GitHub

Pros:

• Very intuitive interface compared to the more complicated PM tools on this list
• Affordable pricing
• Built-in, lightweight bug tracking

Cons:

• Not as deep as Jira/ClickUp, which can also be seen as a pro
• This BugHerd alternative does not come with a feedback widget
• No annotated screenshots functionality

Alternatives: ClickUp (more features), Jira (deeper dev workflows)

Pricing: Starts at $7/user/month.

7. Userback

Website feedback tool with screen recording.

Best for: Screen recordings.

Userback is a bug reporting tool that pairs with screen recording for a better understanding of what happened.

Key features:

• Lightweight annotation tool
• User experience feedback via ratings and surveys
• Integrates with Slack

Pros:

• Easy to customize widget

Cons:

• Not recommended for internal team use
• Limited user research tools

Alternatives: Marker.io (deep PM tool integrations)

Pricing: $7/user/month.

8. Usersnap

Customer feedback platform.

Best for: End-user feedback.

Usersnap is a platform for teams looking to streamline their end-user feedback collection processes.

Key features:

• Visual feedback widget
• Surveys and NPS tools
• Session replay

Pros:

• Broader toolkit than other BugHerd competitors
• Great for continuous product improvement

Cons:

• More suitable for web apps than live websites
• Heavier UX and long learning curve
• Expensive at scale

Alternatives: Marker.io (bug reporting and content updates)

Pricing: Starts at $49/month for 5 seats.

Wrapping up...

And there we have it—8 best BugHerd alternatives and competitors.

With these tools, clients and users can report bugs, dev teams can implement fixes, and they automatically notify clients when an issue has been resolved. 

We hope you find this list helpful when choosing a BugHerd alternative.

Did we miss anything? Let us know!