In this article, we compare the 8 best BugHerd alternatives and competitors for collecting client feedback during website development projects.
Collecting user and client feedback is stressful.
Once you’re building ten or more websites every month, you need a simple and effective tool to collect feedback, identify bugs, and action fixes.
BugHerd is one of these tools—but that doesn’t mean it’s perfect either.
In this post, we compare BugHerd—a popular bug tracking and website feedback tool—with 8 others, so that you’ll be able to decide which tool is most suitable for you.
What is BugHerd?
BugHerd is a bug tracking and visual feedback tool for devs, project management, and QA teams.
This tool has been around for 10 years, with over 10,000 companies using it to collect user feedback and bug reports on websites.
BugHerd integrates with various project management tools, such as GitHub, and others through a Zapier integration.
Pricing starts at $39/mo, up to $229/mo, with a 14-day free trial and 60-day money-back guarantee.
Let’s dive right in and see how BugHerd compares to other bug tracking tools!
8 Best BugHerd Alternatives
Collect visual feedback and bug reports from your team, clients, and users without leaving your website or web app.
Our first BugHerd competitor is Marker.io.
This tool allows you to collect website feedback and bug reports with screenshots and technical metadata, directly into your favorite project management tool.
This is an ideal alternative to BugHerd for developers and agencies.
The best bug tracking tools should make the following as easy as possible:
- Collect user feedback and bug reports in a non-intrusive way
- Allow users to be as visual as possible (annotations, images, text, even emojis…)
- Offer an easy way to communicate bug resolutions with clients and end users
- Integrate with your favorite PM tools (Jira, GitHub, Trello…)
Good news: Marker.io does it all!
Collect bug reports and visual feedback without email overload
Marker.io lives as a small widget on your website.
It’s a bug reporting plugin that takes a few minutes to install.
For end users and clients, it’s super easy to report a bug or leave a comment:
- Find a bug, and click the button.
- Fill out the feedback form and input details.
- Click on “Report Issue”—done!
Every report created this way will land straight into your project management tool of choice (Jira, GitHub, Trello, ClickUp, Notion, and more).
It’s as simple as that, and clients can report bugs using text, screenshots, annotations, and even emojis.
Marker.io is the perfect, non-intrusive, one-click bug reporting tool.
2-way sync with loads of project management tools
Unlike BugHerd, Marker.io comes with dozens of PM integrations.
A typical project manager’s workflow looks like this:
- Send your client a link to their brand new website (either on staging, or live).
- The client finds a bug, or has feedback on a specific page.
- They write it down in a spreadsheet, text document, or even a slideshow presentation, then send it over.
- You triage or transfer this feedback into your PM tool.
- When the issue is resolved, you write back to the client, sharing with them this status update.
With Marker.io and our 2-way sync solution, all of that is a thing of the past.
Feedback goes straight to your PM tool. And every time an issue is marked as “Done”, that same issue will be “Resolved” in Marker.io—and your reporter will receive a notification.
Check it out:
Data-rich bug reports
Most clients and end users aren’t technically savvy.
Getting actionable data is often difficult; and they don’t know how to collect crucial details that devs need to fix bugs, such as:
- What specific URL were they on
- Any console logs, or what was actually wrong (“X doesn’t work!”, isn’t really useful feedback for a dev team)
- Environment info (browser, OS, screen size) so devs can more easily reproduce the bugs
Because Marker.io attaches all of this data automatically with every report, this is no longer a problem.
Customizable feedback forms
Marker.io's feedback form is simple, straightforward, and easy to use for clients and end users.
When you collect feedback from your clients, you can simplify the form to keep it to the essentials.
But if you’re doing QA testing with your internal team, you’d want those to be a little more advanced:
In that case, you can customize the form with fields such as “Assignee”, “Priority”, or “Category”.
Ready to start collecting website feedback and bug reports directly from colleagues, clients, and users? Try Marker.io free for 15 days here.
Pricing starts at $39/mo.
Nifty is a project management platform with its own operating system, ideal for development roadmaps, tasks, discussions, docs, and reporting.
Nifty is a full-suite PM tool for:
- Engineering teams;
- Product development;
- Client management;
- IT departments.
Despite Nifty’s impressive suite of features, this BugHerd competitor doesn’t come with a bug reporting and feedback tool—so you’ll need a solution like Marker.io as an addon.
Pricing starts at $5/mo. per team member, with a free tier that includes 2 projects.
Quire is another project management tool for dev teams and agencies, complete with a Kanban board and numerous integrations.
With Quire, dev teams can:
- Map out projects, put them on a timeline, and create a roadmap;
- Assign tasks with detailed sublists;
- Monitor and assign bug resolution tasks to relevant team members.
Unfortunately, Quire doesn’t come with a client/user-facing bug reporting and tracking tool, so you’ll need an extra tool (like Marker.io) for this.
Pricing starts at $8.5/mo. per team member.
Backlog is a platform for code management and bug tracking.
Backlog also includes a project management tool, a Kanban board, and version control.
This bug tracking tool includes:
- A collaborative workspace
- Git repositories merge automatically, to ensure seamless end-to-end development
- Clients can give feedback through Backlog; and bug notifications via email can enter this workflow
- Devs can automatically notify clients once a fix has been implemented
Pricing starts at $35/mo., with a free tier for 10 projects maximum.
Zenkit is a powerful, feature-rich project management tool, ideal for Agile dev teams and agencies.
Zenkit comes with:
- Several different project management methodologies, including Kanban, Agile, hyper-agile, communication-driven, and cross-method
- Classic project management tools, including a Gantt chart with all 4 dependency types and infinite layers for subtasks
- Global views of projects, 720 reporting instruments, and resource management
The Zenkit Suite is lacking a client-facing bug reporting and tracking tool. However, with Marker.io you can easily integrate this into websites and your PM software.
Pricing starts at $25/mo. per team member, with a free tier for personal use.
ClickUp is the “one app to replace them all’—a PM suite for dev teams.
ClickUp is equally useful as a PM tool for a wide range of organizational teams, including:
- Product & Design
- Finance & HR
It comes with numerous integrations and tools, but this BugHerd competitor lacks a bug reporting solution. For that, we recommend integrating ClickUp with Marker.io.
Pricing starts at $19/mo. per team member, with a free tier for personal use.
Wrike is an all-in-one web development collaborative and project management platform.
Wrike includes features that make it easier to work collaboratively with clients.
With this BugHerd alternative, developers can:
- Get feedback from clients and colleagues when you share the workflow with them;
- Update clients when feedback has been actioned;
- Integrate Wrike with dozens of other apps and project management tools.
Pricing starts at $9.80/mo. per team member.
Jira is an Atlassian product, one of several in its suite of solutions for businesses, web development agencies, and Enterprise clients.
Jira comes with everything you’d expect from a PM solution, such as:
- Issue tracking;
- and reports.
The only tool Jira doesn’t come with is a bug reporting solution for clients and users.
Marker.io solves that problem as you can easily integrate it with Jira, alongside dozens of other PM tools.
Pricing starts at $14.5/mo. per team member, with a free tier for up to 10 users.
And there we have it—a list of the best 8 BugHerd alternatives and competitors.
With these tools, clients and users can report bugs, dev teams can implement fixes, and they automatically notify clients when an issue has been resolved.
We hope you find this list helpful when choosing a BugHerd alternative.
Did we miss anything? Let us know on Twitter or via email!