We’re officially SOC 2 Type 2 compliant!

We’re officially SOC 2 Type 2 compliant!

As a Marker.io customer, you should see this news as a demonstration of how seriously we take your data security and safety.

Gary Gaspar
Gary Gaspar
Marker.io Updates
Last updated: Feb 06, 2024
We’re officially SOC 2 Type 2 compliant!
Contents
    SOC 2 Certification

    I’m excited to announce that Marker.io is officially a certified SOC 2 Type 2 company.

    As a Marker.io customer, this news demonstrates how seriously we take the security and safety of your data.

    This brings us one step closer to making our company and product ready to address the needs of enterprise customers.

    What is SOC 2?

    SOC 2 stands for Service Organization Control 2. It is a set of standard rules and guidelines for companies to be secure.

    Developed by the American Institute of CPAs (AICPA), SOC 2 (System and Organization Controls) defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality, and privacy.

    It's the gold standard when it comes to data security and privacy, and it's a huge deal, especially for our enterprise customers.

    Why is it important?

    As a Marker.io customer, you can have the confidence that we adhere to strong processes and policies.

    Because the audit is done by a 3rd party, it gives a stamp of approval on how we operate internally.

    Who audited Marker.io?

    An independent auditor, Insight Assurance, conducted a detailed examination to assess Marker.io’s compliance with data security, availability, and confidentiality standards developed by the American Institute of Certified Public Accountants (AICPA).

    Through this rigorous process, Insight Assurance confirmed that Marker.io adheres to these standards, thereby earning SOC 2 certification.

    This achievement was realized by:

    • Assessing the design and operating effectiveness of Marker.io’s controls
    • Conducting thorough examinations of vendor and third-party security
    • Establishing comprehensive policies to ensure ongoing protection for customers and employees

    How do you ensure you maintain compliance?

    We use a compliance software called Vanta that automates compliance and notifies when new risks occur.

    Can I receive a copy of your SOC 2 report?

    Our enterprise customers can request a copy. Learn more about our solution for enterprise customers here → https://marker.io/enterprise.

    Where can I learn more about your security and privacy practices?

    We have a legal, privacy, and security portal with a list of FAQs here → https://help.marker.io/en/collections/4638176-security-legal-privacy

    Conclusion

    At Marker.io, we believe that security is a journey, and we are committed to continually improving our practices to meet the evolving needs of design systems.

    What should I do now?

    Here are three ways you can continue your journey towards delivering bug-free websites:

    2.

    Read Next-Gen QA: How Companies Can Save Up To $125,000 A Year by adopting better bug reporting and resolution practices (no e-mail required).

    3.

    Follow us on LinkedIn, YouTube, and X (Twitter) for bite-sized insights on all things QA testing, software development, bug resolution, and more.

    Gary Gaspar

    Gary Gaspar

    Gary is Marker.io's CEO. He's passionate about startups, growth and business. Before Marker.io, he ran a web design agency. Outside of work, he's the biggest basketball fan!

    Frequently Asked Questions

    What is Marker.io?

    Marker.io is a website feedback tool, bug reporting, UAT, and annotation tool for websites. It’s the best way to gather feedback and bug reports with screenshots, annotations, and advanced technical metadata. It also integrates perfectly with Jira, Trello, ClickUp, Asana (and more).

    Who is Marker.io for, and can I use it for website design feedback?

    Marker.io is a website feedback tool for teams that are responsible for shipping and maintaining websites, and need a simple website testing tool to collect visual feedback, manage client feedback, and turn that feedback into actionable tasks.

    As well as teams managing website design feedback processes, it’s used by:

    - Organizations managing complex or multi-site websites
    - Agencies collaborating with clients and stakeholders
    - Product, web, design, and QA teams inside companies

    Whether you’re building, designing, testing, improving, or running a live site, Marker.io helps teams manage website design feedback, manual QA, user acceptance testing, revisions, and approval without breaking existing workflows.

    How easy is it to set up for bug reporting and other website testing?

    Embed a few lines of code on your website and start collecting client feedback with screenshots, visual annotation, and advanced technical metadata. We also have a no-code WordPress plugin and a browser extension.

    Will Marker.io slow down my website?

    No, it won't.

    The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.

    Can I use Marker.io for QA and user acceptance testing?

    Yes, Marker.io is one of the leading QA and user acceptance testing tools. It combines intuitive issue tracking tools with powerful project management integrations to make it easy for users, colleagues, and stakeholders alike to report bugs so your developers and designers can fix them.

    Do users need an account to send client feedback?

    No, anyone can submit website feedback and send comments without an account.

    How much does Marker's website feedback solution cost?

    Plans start as low as $39 per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.

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