Replay and understand the steps that lead to bugs with the new FullStory & Marker.io integration.

There is an old saying that says developers hate to fix bugs.

But the truth is that they don't hate the "fixing" part. They hate to go down a rabbit hole trying the understand what caused the bug.

Dev: What did you do before you had the bug?
Reporter: I'm not sure.
Dev: ...

Enter Fullstory.com, a user replay session tool that allows you to replay exact steps that people did before they reported a bug. And today, we at Marker.io are excited to introduce our brand new integration with FullStory, to make it even more awesome!

See how it worksπŸ‘‡

How it works

FullStory is a very powerful platform to help you understand how people use your app or website.

However, it can be a challenge for your developers to go into FullStory, identify the user who complained, find the correct session and review the replay the whole thing.

That's where Marker.io comes into play.

Imagine someone finds a bug on your website and reports it through the Marker.io widget.

If you have the FullStory script installed on the same website as Marker.io, Marker.io will detect and attach the FullStory user session inside your issue.

Here is an example of an issue created by Marker.io inside Jira.

This is an example comment created inside a Jira issue card, but this will work with all tools supported by Marker.io like Jira, Asana, Github and more.

Marker.io will not only capture the correct FullStory user session, it will also send you to the exact moment the person reported the issue via Marker.io in the in FullStory session timeline.

From here, you can rewind and replay the user's session to understand key steps that led to a bug.

How to get started?

  1. FullStory's script: To enable this integration, install your FullStory Recording Snippet on all pages where Marker.io is installed.
  2. Marker.io widget: To detect and capture the correct FullStory session, you will need to make sure that your Marker.io widget is installed on the same pages where the FullStory script is installed. Learn how to install your Marker.io widget.

You can double check that the FullStory recording is enabled in your widget settings.

After the next issues arrive in your favorite issue tracking tool, you can click the FullStory link and watch the user session recording.

Conclusion

Thanks to the new Marker.io & FullStory integration, you will help your developers avoid going down the rabbit hole each time they need to reproduce a bug!