How Heer Digital uses Marker.io & BrowserStack to deliver perfect websites to clients
Are you ready to cut your bug resolution time in half?
About Heer Digital
David is the founder at Heer Digital, a creative agency based in London, specialized in building custom web solutions for SMBs & Startups. The team is composed of designers, UX experts, developers and projects managers.
When we spoke with David, he confessed a little secret: He is a bit of a quality freak 😀 As he told us, he is obsessed with quality and always wants to go the extra mile for his clients because he knows that in the agency business, it’s all about building a strong reputation.
Life before Marker.io
Heer Digital has been using for years, BrowserStack, a great web service for testing websites across multiple browsers and devices.
However their visual bug reporting process was completely broken as they spent the majority of their time on non-testing activities. For example, to get a design issue fixed, they would use Awesome Screenshot to capture and annotate the bug, download the screenshot into a new Powerpoint presentation, detail each issue on a separate slide and archive slides when the work was done. As David explains, their process was awkward and cumbersome :
“Our previous Quality Assurance workflow was a total mess!
We would look back on a testing session and realized we had spent only 10% of our time actually hunting for bugs. The remaining 90% was basically us trying to explain, report and follow up on bugs with our developers.
Marker.io has really turned this ratio on its head!”
How does Heer Digital uses Marker.io?
To ensure all custom websites they create are perfect in all environments, the team still tests clients’ websites in BrowserStack but they now use Marker.io to report responsive design issues and cross-browser bugs directly into new Trello cards.
They love that Marker.io automatically pulls out all browser and device information from BrowserStack and includes it into the Trello card. They said it was a massive workflow improvement -both in time & quality- as they don’t have to worry about a teammate asking: “Which browser did you use again?”
Final thought
As an early adopter, David first discovered Marker.io for its Slack integration but as they’ve grown and needed to improve their workflow, they switched to Trello as the main integration. The level of depth of each integration is something that David really appreciates about Marker.io.
“Marker.io has helped us reduced our Q.A. testing time by more than 60%!”
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Frequently Asked Questions
What is Marker.io?
Who is Marker.io for, and can I use it for website design feedback?
Marker.io is a website feedback tool for teams that are responsible for shipping and maintaining websites, and need a simple website testing tool to collect visual feedback, manage client feedback, and turn that feedback into actionable tasks.
As well as teams managing website design feedback processes, it’s used by:
- Organizations managing complex or multi-site websites
- Agencies collaborating with clients and stakeholders
- Product, web, design, and QA teams inside companies
Whether you’re building, designing, testing, improving, or running a live site, Marker.io helps teams manage website design feedback, manual QA, user acceptance testing, revisions, and approval without breaking existing workflows.
How easy is it to set up for bug reporting and other website testing?
Embed a few lines of code on your website and start collecting client feedback with screenshots, visual annotation, and advanced technical metadata. We also have a no-code WordPress plugin and a browser extension.
Will Marker.io slow down my website?
No, it won't.
The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.
Can I use Marker.io for QA and user acceptance testing?
Yes, Marker.io is one of the leading QA and user acceptance testing tools. It combines intuitive issue tracking tools with powerful project management integrations to make it easy for users, colleagues, and stakeholders alike to report bugs so your developers and designers can fix them.
Do users need an account to send client feedback?
No, anyone can submit website feedback and send comments without an account.
How much does Marker's website feedback solution cost?
Plans start as low as $39 per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.
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