Learn how Mostly Serious uses Marker.io to debug eCommerce websites faster.
Mike Moreau is a Senior Web Developer at Mostly Serious, a full-service digital agency that specializes in Craft CMS websites and Craft Commerce.Â
Before using Marker.io, Mostly Serious struggled to get all the information they needed from clients to replicate and resolve bugs.
Having a tool to help with bug reports and debugging is a much better experience than winging it across other communication platforms.
The challenge: Understanding bug reports while minimizing back-and-forth with clients
Before using Marker.io, the Mostly Serious team received bug reports and feedback via email or a spreadsheet like Google Sheets.Â
These channels lacked vital context, making it harder for the developer team to replicate and resolve the issues. Long email chains and extra meetings are equally frustrating to both developer and client alike.
It took quite a bit of back-and-forth to get information developers need to reproduce a bug so it can be fixed, such as:
- What page/URL were you visiting?
- Which web browser are you using, and what version is it on?
- What device and operating system do you use?
- What were you doing leading up to the error/bug?
The solution: Getting high-context bug reports straight into Asana
For Mostly Serious, the markup tools alone are a game changer.
They help clients highlight and point to exactly what's wrong, significantly reducing the guesswork involved in identifying and addressing issues.
Session Replay is the dev team's go-to tool for understanding complex workflows, allowing them to see exactly what happened leading up to a report.
Getting a bug report and a little playback of the issue straight into our ticketing system has been a game changer for us.
The results
Time-saving and smoother processes for developers and project managers are the main outcomes for the Mostly Serious team.
- A huge time-saver as the majority of tickets don’t require extra communication time to make sense;
- Every bug report is documented too, straight into Asana as an action item for developers, and their status stays in sync across both platforms automatically
- Several orders of magnitude faster than feedback being sent via screenshots, email, and Google Sheets.
Marker.io is several orders of magnitude faster than switching between apps or tabs for clients and the team. Plus, when we show a client how to submit a bug report or feedback during Q&A they love it, they say how easy it is to use.
