Learn how 360VIER leverages Marker.io’s features to build healthier, long-lasting relationships with their customers.
Hans Mengler is the CEO of 360VIER, a design-driven digital agency specializing in high-end, custom WordPress websites.
A few years ago, Hans shifted his focus to continuous improvement, ensuring the long-term success of his clients—and their websites.
This approach has led to 65% of their revenue coming from existing customers.
We have long-running projects spanning 500, 1000, even 2000 hours, each with their specific feedback and bug reports. It’s hard to imagine our business operating without Marker.io.
Today, Hans and his team manage over 250 client websites.
This shift from project-based work to continuous improvement also led to adopting new tools and processes, including Marker.io.
The challenge: managing hundreds of requests from multiple clients
360VIER was looking for a tool that would:
- Allow non-technical reporters (their clients) to report feedback and bug reports, and
- Organize said feedback within their existing project management tool (ClickUp).
Clients can just point and click—and their request appears in our tools, even years after the website goes live. That is a game-changer for us.
Above all, 360VIER needed a solution that would align with their vision for continuous improvement.
That’s when they found Marker.io.
The solution: integrating Marker.io with ClickUp
360VIER’s work is 100% ticket-based. If the issue doesn’t exist in ClickUp, it doesn’t exist at all.
Therefore, it was important that the tickets came in from a source they control, flowing seamlessly into their project management tool.
Marker.io and ClickUp was a match made in heaven. Since we implemented it, bug reports are no longer a big problem for us.
Implementing Marker.io did all of these things and more:
- Clients report bugs or request new features via the widget, which directly land in ClickUp;
- Clients can see the status of their tickets, and provide details or comment via the Marker.io interface;
- Any ticket that’s “resolved” in ClickUp will also be “resolved” in Marker.io—and a notification will be sent to the reporter.
When dealing with over 250 websites, it is essential for Hans to deal with just one source of truth: ClickUp.
Key results
Marker.io is the exact tool Hans envisioned to help build long-lasting, success-driven relationships with his customers.
Not only can his team stay on top of requests efficiently, but:
- Marker.io has become the primary ticket inflow channel.
- Clients can report bugs in real-time for years after the website goes live, and they know it will be taken care of.
- All reports contain detailed, contextual information, leading to clear efficiency improvements within the company.
Continuous improvement is the core of our business now. And Marker.io is our main ticket inflow channel for this.
