Who is Megan and Mantra Health?
Megan Carrier is the Lead Product Designer at Mantra Health, a leading company offering mental healthcare for university students through a unique approach.
Mantra Health's approach to mental health support is largely through their online platform. There, they have a lot of stakeholders like engineers, medical professionals and QA testers working together in the digital sphere.
The original workflow centred around verbal communication. However, Mantra Health grew so fast that collecting feedback in Google Sheets and Slack did not work out, and things got lost when translating into digital.
Mantra Health then switched from Google Sheets to Clubhouse (for the engineers) and Asana (for the marketing and product team). Great product management tools, but since Megan does most of the testing herself, she needed a connector to help her move fast.
How does Mantra Health use Marker.io?
Megan can screenshot, add, and send off to the right person in the right project management tool in seconds. No more Google Sheets and endless Slack threads!
"Even on the busiest days, I know that I won't waste time with some quick, yet detailed bug reports and feedback tickets. I don't need to save any screenshots on my desktop, and that's good. Desktops is where screenshots go to die."
In her old flow, she would need to take at least 9 steps to submit a bug into Asana or Clubhouse. Plus she needs to make sure that all information is there so she does not get overwhelmed by calls to get more information.
Now, Megan does not even need to stop the QA testing flow to capture errors or feedback. She just snaps the issue right there, adds some annotation or short explanation, and then sends it off.
- Take a screenshot with Marker.io when she spots a problem on the platform
- Add an annotation on the screenshot if needed, and add a title and short description
- Send off the issue with one click
Whether Megan needs to send feedback to Asana, or a bug ticket to Clubhouse, she now knows she can do it in seconds.
Marker.io and Mantra Health
Megan has been loving Marker.io since she started using it.
When Megan tests all the different possible flows, she needs to take that into account. Sending feedback, a bug report or issue into the right destination is important for efficiency. Both Megan and Mantra Health never want to go back to a manual testing flow!
Want to read the complete interview? Read it here!