Customer Story

Why this agency chose Marker.io over Usersnap

“I started with Usersnap, then switched to Marker.io and honestly, you blew them out of the park!”

Hershy Goldberger
 - 
CEO at Softab

Marker.io vs. Usersnap

Key differences

FEATURE COMPARISON
Collect website feedback on your site

Collect feedback from your clients and team members directly on your websites.

1-way integrations

Push feedback into your favorite tools like Trello, Jira, and more.

2-way integrations
Most appreciated

Synchronize statuses, issue fields and comments between Marker.io and your favorite tools like Trello, Jira, ClickUp, Asana, GitHub, and more.

Field synchronisation

All your fields from your favorite tools are pulled into your Marker.io widget forms, even custom fields.

Session Replay
New

Replay a video of what reporters did before submitting feedback.

Status synchronisation

Notify guests automatically when your developer closes an issue in your project management tool like Trello, Jira, ClickUp, Asana, GitHub, and more.

Comments synchronisation

Keep client communication organised and sync everything back into your issue tracker automatically.

Different feedback for Guests vs Internal Team/QA

Trigger different forms for your internal team and your customers. Cover QA testing, UAT & user feedback with only 1 tool.

Fair pricing: Unlimited # of projects

Usersnap charges you extra per new project your create. With Marker.io, all plans come with unlimited projects!

“Usersnap has really poor integrations with Jira and Asana. The Marker.io UI is the best in the market, so the switch from Usersnap to Marker.io has been a no-brainer.”

Damen Gilland
 - 
Product Manager at AKQA
Widget

See a bug?
Click, annotate, send.

Report issues on your website directly into Trello with our feedback widget.

Website annotations

Get your point across with visual markups and a high-fidelity screen capture.

Customizability

Make the widget your own with custom color and branding.

Easy install

The widget is optimized for responsive websites and all modern browsers.

“Marker.io changed how we report website feedback. No more screenshots laying around my desktop.”

Megan Carrier
 - 
Product Designer at Mantra Health
Bug Report

Reproduce bugs effortlessly

Get all technical data your developers need, automatically added inside your favourite tools.

Session replay

Rewind and watch what clients did before submitting feedback.

Console recording

Client-side errors and logs in the console are automatically recorded and added to your issues.

Network logs

Capture and view network logs on bugs reported via the widget.

Environment data

Browser, OS, webpage and screen size are automatically added to your issues, without reporters having to do anything.

Javascript SDK

Take control of the widget via JavaScript SDK and pass custom metadata about your users or technical environment.

“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”

Monty Kosma
 - 
CTO at Darcy Partners
Session Replay

Travel back in time

Rewind and watch what clients did before submitting feedback.

Learn more

“I love that we get a video of exactly what happened to our users”

Cody Wheeler
 - 
Scrum Master at Samtec.com
Guests

Collaborate with Clients…

…without giving them access to your issue tracker.

Client communication

Keep client communication organised and stop sending client emails. All communication will be synced back into your favorite issue tracker.

Guest portal

Give your clients & external reporters an overview of previously reported issues.

Automatic status-sync

Notify guests automatically when your developer closes an issue in your project management tool.

“Clients used to send us emails, documents, spreadsheets and even powerpoints for feedback. Now we just use Marker.io.”

Nathan Monk
 - 
Founder at Smile Agency
Install

Start collecting issues on your website

Our widget works on all browsers and can be installed on local, staging or live websites.

Snippet code

No account needed for reporting
Works on all browsers and on mobile
Customize via JavaScript SDK
Find out more

Browser extension

1-click install. No code required.
Report feedback on any website
Advanced screen capture tools
Find out more

Frequently Asked Questions

What is Marker.io?

Marker.io is a website feedback and annotation tool for websites. It’s the best way to gather feedback and bug reports with screenshots, annotations & advanced technical meta-data. It also integrates perfectly with Jira, Trello, ClickUp, Asana (and more).

Who is Marker.io for?

It’s perfect for agencies and software development teams who need to collect client and internal feedback during development, or user feedback on live websites.

How easy is it to set up?

Embed a few lines of code on your website and start collecting client feedback with screenshots, annotations & advanced technical meta-data! We also have a no-code WordPress plugin and a browser extension.

Will Marker.io slow down my website?

No, it won't.

The Marker.io script is engineered to run entirely in the background and should never cause your site to perform slowly.

Do clients need an account to send feedback?

No, anyone can submit feedback and send comments without an account.

How much does it cost?

Plans start as low as $49/mo per month. Each plan comes with a 15-day free trial. For more information, check out the pricing page.

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