USERBACK GITHUB INTEGRATION

Missing GitHub integration in Userback?

Userback is a great website feedback tool, but its integration with GitHub falls short.
Missing GitHub integration in Userback?
ISSUES WITH GITHUB INTEGRATION

Known issues integrating GitHub to Userback

Tasks fixed and closed in GitHub are still open in Userback, leaving clients wondering if their issues are ever going to be fixed.
Tasks fixed and closed in GitHub are still open in Userback, leaving clients wondering if their issues are ever going to be fixed.

Userback does not have 2-way sync with GitHub

Userback automatically creates a new GitHub issue when feedback is reported. However, the integration stops there.

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Closing an issue in GitHub won’t reflect any change in Userback, leaving clients and non-developer teams in the dark about issue resolution.

This GitHub issue has very little details–not enough to reproduce, nor fix a bug.
This GitHub issue has very little details–not enough to reproduce, nor fix a bug.

Advanced bug report data is not sent to GitHub

While Userback tasks contain useful info like browser, operating system and viewport, it lacks advanced data in GitHub, like session replay or console logs.

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Moreover–comments don't sync between tools either.

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Critical information is missing, forcing developers to juggle between tools for full context.

This Userback task has a label and a priority level, but this does not reflect in GitHub.
This Userback task has a label and a priority level, but this does not reflect in GitHub.

Userback does not support native GitHub fields

Native GitHub fields do not sync with Userback at all.

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This means issues will lack essential project management details like severity, priority, due date, and labels.

A BETTER ALTERNATIVE

A better GitHub integration with Marker.io

Here are a few reasons why people decided to switch to Marker.io for GitHub.

Automatic status-sync

Notify guests automatically when your developer closes an issue in GitHub.

Client communication

Keep client communication organised and stop sending client emails. All conversations will be synced back into your GitHub issues.

“Userback's integration with GitHub is so bad!
I love how Marker.io streamlines everything. It has been a game changer for us“

- Jonas Rendahl, partner at Bombayworks

REPRODUCE FAST

Reproduce bugs effortlessly

Our powerful GitHub integration means developers get all the data they need, always, and without switching tools.
Reproduce bugs effortlessly

Session replay

Rewind and watch what clients did before submitting feedback.

Console recording

Client-side errors and logs in the console are automatically recorded and added to your issues.

Network logs

Capture and view network logs on bugs reported via the widget.

Environment data

Browser, OS, webpage and screen size are automatically added to your issues, without reporters having to do anything.

JavaScript SDK

Take control of the widget via JavaScript SDK and pass custom metadata about your users or technical environment.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”

- Monty Kosma, CTO at Darcy Partners

Session replay

Travel back in time

Rewind and watch what clients did
before submitting feedback.
“I love that we get a video of exactly what happened to our users”

- Cody Wheeler, Scrum Master at Samtec.com

Install

Start collecting issues
on your website

Our widget works on all browsers and
can be installed on local, staging or live websites.

Snippet code

No account needed for reporting
Works on all browsers and on mobile
Customize via JavaScript SDK

Browser extension

1-click install. No code required.
Report feedback on any website
Advanced screen capture tools
native integrations

Works with your tools

Explore all integrations
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3000+ happy customers

5000+ happy customers

Digital AgenciesQA TestersDesignersProduct ManagersDevelopers
“Clients used to send us emails, spreadsheets and powerpoints.
Marker.io is a stress-free way to collect client feedback.”
- Nathan Monk, Founder at Smile Agency
Bianca Chrysostomou
“When I spot a visual glitch on our website, I snap a screenshot with Marker.io and turn it into a task for our dev team.”
- Bianca Chrysostomou, Senior UX Designer at BlueChilli
“Our developers can now see bugs through the reporters' eyes. They have everything the need - Browser, OS, URL and even console logs! ”
- Monty Kosma, CTO at Darcy Partners
“We use it to collect quality bug reports from end users into our issue tracker”
- Kasper Tikob, Product owner at Tikweb
Aneesh Chakko
“Marker.io transformed bug reporting from a 15-step workflow into a 3-click walk in the park, without any technical data getting lost”
- Aneesh Chakko, QA lead at Cadillac Fairview

We love our customers back

Real,
helpful humans

Connect your website to
your bug tracker.

Say hello or bonjour to your dedicated support team
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Only a chat, email or call away.
“Your support team is amazing”
Diana, Project Manager
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