BUGHERD JIRA INTEGRATION

Missing Jira integration in BugHerd?

BugHerd is a great website feedback tool, but its integration with Jira falls short.
ISSUES WITH JIRA INTEGRATION

Known issues integrating Jira to Bugherd

A task that was Done, then reopened in Jira, is still marked as "Done" in BugHerd.
A task that was Done, then reopened in Jira, is still marked as "Done" in BugHerd.

BugHerd has limited 2-way sync with Jira

BugHerd automatically creates new Jira tasks when feedback is reported.

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The tool also closes issues in BugHerd when marked as "Done" in Jira. However, the integration stops there.

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More advanced, but common scenarios–like closing and reopening a ticket–messes up the tracking.

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This leaves clients and non-developer teams in the dark about issue resolution.

BugHerd tasks, when sent over to Jira, often lack critical information.
BugHerd tasks, when sent over to Jira, often lack critical information.

Advanced bug report data is not sent to Jira

While BugHerd tasks always contain a screenshot, attachment creation often fails in Jira.

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This leaves developers without critical, visual information to work with, and forcing them to juggle between tools for full context.

This BugHerd task has a "Minor" severity, but it defaults to "Medium" in Jira.
This BugHerd task has a "Minor" severity, but it defaults to "Medium" in Jira.

BugHerd does not support custom fields

Custom Jira fields do not sync with BugHerd at all.

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This means issues will lack essential project management details like severity, priority, due date, and labels.

A BETTER ALTERNATIVE

A better Jira integration with Marker.io

Here are a few reasons why people decided to switch to Marker.io for Jira.

Automatic status-sync

Notify guests automatically when your developer closes an issue in Jira.

Client communication

Keep client communication organised and stop sending client emails. All conversations will be synced back into your Jira issues.

“Bugherd's integration with Jira is so bad!
I love how Marker.io streamlines everything. It has been a game changer for us“

- Jonas Rendahl, partner at Bombayworks

REPRODUCE FAST

Reproduce bugs effortlessly

Our powerful Jira integration means developers get all the data they need, always, and without switching tools.

Session replay

Rewind and watch what clients did before submitting feedback.

Console recording

Client-side errors and logs in the console are automatically recorded and added to your issues.

Network logs

Capture and view network logs on bugs reported via the widget.

Environment data

Browser, OS, webpage and screen size are automatically added to your issues, without reporters having to do anything.

JavaScript SDK

Take control of the widget via JavaScript SDK and pass custom metadata about your users or technical environment.
“Our developers can now see bugs through the reporters' eyes, with no information getting lost.”

- Monty Kosma, CTO at Darcy Partners

Session replay

Travel back in time

Rewind and watch what clients did
before submitting feedback.
“I love that we get a video of exactly what happened to our users”

- Cody Wheeler, Scrum Master at Samtec.com

Install

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on your website

Our widget works on all browsers and
can be installed on local, staging or live websites.

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Works on all browsers and on mobile
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Report feedback on any website
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5000+ happy customers

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“Clients used to send us emails, spreadsheets and powerpoints.
Marker.io is a stress-free way to collect client feedback.”
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Bianca Chrysostomou
“When I spot a visual glitch on our website, I snap a screenshot with Marker.io and turn it into a task for our dev team.”
- Bianca Chrysostomou, Senior UX Designer at BlueChilli
“Our developers can now see bugs through the reporters' eyes. They have everything the need - Browser, OS, URL and even console logs! ”
- Monty Kosma, CTO at Darcy Partners
“We use it to collect quality bug reports from end users into our issue tracker”
- Kasper Tikob, Product owner at Tikweb
Aneesh Chakko
“Marker.io transformed bug reporting from a 15-step workflow into a 3-click walk in the park, without any technical data getting lost”
- Aneesh Chakko, QA lead at Cadillac Fairview

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