Send your developers perfect bug reports from all your testers, whether they are QA testers, beta users, or clients.
All healthy relationships are built on good communication.
Listening to each other, understanding their needs, and doing your absolute best to deliver on that. The same goes for the relationship between teams!
This Valentine's Day, we take a look at your developers’ needs, and how you can help your testers deliver!
Incomplete communication ruins your testing process
You know what frustrates your developers every single day? Bad bug reports!
They waste time hunting down details, contacting reporters and trying to recreate bugs. Sometimes, it is just impossible! Without certain pieces of information, some bugs can never be reproduced.
Plus, most developers love building, not spending hours trying to resolve issues.
It is often up to project managers, team leaders etc. to make sure there is a good testing process. Keep your developers happy and efficient this Valentine's Day!
Here is what you can do: either assign another team member to sort through all submitted issues (before they get sent to the developers) or you can create a reporting template.
Let's give your developers the best Valentine's gift: a great bug reporting template!
A developer's dream bug report
When we asked our developers what they need to resolve a bug, here is what they answered:
- Descriptive title
- Short and to-the-point description
- Steps to reproduce
- Reporter’s information
- Page URL
- Console logs
- Environment data
Optional information to attach to your bug report (that developers still love!)
- severity of the issue
- the priority
- the assignee
As you can imagine, filling out a complete bug report template like this one can take a while and is easily messed up. If you need to report dozens of bugs during a longer testing session, you will be going through this a lot.
How do ensure all testers give your developers perfect bug reports?
Okay, you have created an epic bug reporting template.
Now you have to make all testers use it!
If you work only with professional QA testers, they might follow it just fine.
However, if you work with clients or beta users, you know they just send in long emails with what they can see. They don't even know what "console logs" are, let alone how to find them!
“We needed something that was super easy for non-IT people. We compared a few tools and found that Marker.io was the most intuitive, easy and complete.”- Aleksandra Gakidova, technical advisor at Advisera
That’s why we created Marker.io in the first place!
An intuitive tool that makes collecting website feedback from your team and clients easy, in a way that developers will love! Send visual and developer-friendly bug reports straight into your favorite tracking tool, without leaving your website.
First of all, Marker.io deeply integrates with your internal tools (Jira, Trello, ClickUp...). This means that you do not need to give all testers access!
Second, all testers need to do is:
- Take a screenshot with Marker.io when you spot a problem on your website
- Add an annotation on the screenshot and add a title and short description if you want.
- Send off your issue with one click.
The Marker.io process helps you get developer-ready issues, even from non-technical testers. In actual seconds.
Third, all essential information gets attached to your issue. Isn't that a great Valentine's gift to your developers?
They get perfect issues every single time, and your testers don't need to hunt down information like browser, screen size, console logs.
Getting technical bug reports from non-technical testers
Are you nervous about making your clients fill in the labels and messing up your system? No worries, Marker.io lets you create different submission forms for your internal and external testers!
“I really like that as an admin I can decide what submission form my non-IT testers see. For them it is only confusing to see things like "sprint". So I just hide everything they don't need, and they report near-perfect tickets every time.” -Aleksandra Gakidova, technical advisor at Advisera
A full form in Marker.io can be as detailed as you want it to be. Great for your QA testers who know the project they are working on in depth. Your internal testers understand the meaning of labels like "epic" and "bug priority", so you can let them send it in.
For your less tech-savvy testers, admins can create custom and minimalist forms. Take away all information that is not crucial for reporting!
Giving your less technical testers some extra love through a minimal form will be greatly appreciated by the testers and developers alike!
How to create developer-ready bug reports every single time
To make your developers happy, you need to make sure that all bug reports they see are complete. Attach all environment data, source URL, console logs, visual proof, and good description.
You can either report through a manual process with a good template, or through Marker.io where all complicated steps are cut out and all technical information gets attached automatically.The end goal in both methods is to reduce stress and frustration from your developers.
Make reporting as easy as possible for all types of reporters and give your developers the Valentine's Day they deserve!